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Axios Blog / CMDB

by Stephen Brunsdon, on 05-Dec-2017 12:30:00

In the face of growing security risks within the IT industry, how can your organization ensure it effectively manages assets across the business? The consequences of inefficient processes, limited focus …

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Topics:WhitepapersITAMIT SecurityCMDB

by Stephen Brunsdon, on 28-Nov-2017 12:35:00

ITSM trends for 2017 are seemingly endless: CMDB, Software Asset Management (SAM), Service Catalog, automation, knowledge management, customer satisfaction, metrics and SIAM are all on the rise. But which of …

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Topics:TrendsITSMCMDBSIAMUser Experience

by Stephen Brunsdon, on 16-Nov-2017 13:38:00

Tired of low response times and resolution rates, poor communication and service interruptions? There’s no need to get too worked up over it. While it is true that these aspects …

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Topics:Case StudyITILSelf-ServiceCMDB

by Patrice Burnside, on 31-Oct-2017 14:58:00

However pleased or displeased you may be with your CMDB, here’s what you can’t ignore: The business needs to be able to inform IT of long-term plans, including requirements for expansion …

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Topics:WhitepaperCMDB

by Patrice Burnside, on 29-Oct-2017 15:02:00

There are lots of things you can control about Enterprise Service Management (ESM): the definitions of SLAs, the way your CMBD is configured, the types of processes you choose to automate, etc. But the one thing you can't control, …

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Topics:WhitepaperStephen MannESMCMDB

by Martin Stewart, on 17-Sep-2017 17:03:00

Today we have a guest post from George Spalding, VP at Pink Elephant, We’ve all been there. Someone asks, “So what does IT do?” Our answer is, “Nearly everything!” The …

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Topics:InsightsService CatalogCMDB