Axios Blog / CMDB

by Markos Symeonides, on 12-Oct-2020 14:00:00

Creditsafe swaps BMC Remedy for assyst SaaS ITSM to provide full visibility and control of the service stack, automate IT operations, and accelerate innovation. 🕙 4m Customer Profile Founded in …

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Topics:ITSMITILCMDBSelf-ServiceOmnichannelCustomer Success Story

by Markos Symeonides, on 22-Jun-2020 15:00:00

This is article 4 in a series of 8. Go to number 1 in the series here. The Challenge Businesses are dependent on technology, so the role of the service …

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Topics:CMDBService Deskdashboard

by Stephen Brunsdon, on 05-Dec-2017 12:30:00

In the face of growing security risks within the IT industry, how can your organization ensure it effectively manages assets across the business? The consequences of inefficient processes, limited focus …

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Topics:WhitepapersIT SecurityITAMCMDB

by Stephen Brunsdon, on 28-Nov-2017 12:35:00

ITSM trends for 2017 are seemingly endless: CMDB, Software Asset Management (SAM), Service Catalog, automation, knowledge management, customer satisfaction, metrics and SIAM are all on the rise. But which of …

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Topics:ITSMSIAMTrendsCMDBUser Experience

by Stephen Brunsdon, on 16-Nov-2017 13:38:00

Tired of low response times and resolution rates, poor communication and service interruptions? There’s no need to get too worked up over it. While it is true that these aspects …

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Topics:Case StudyITILCMDBSelf-Service

by Patrice Burnside, on 31-Oct-2017 14:58:00

However pleased or displeased you may be with your CMDB, here’s what you can’t ignore: The business needs to be able to inform IT of long-term plans, including requirements for expansion …

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Topics:CMDBWhitepaper

by Patrice Burnside, on 29-Oct-2017 15:02:00

There are lots of things you can control about Enterprise Service Management (ESM): the definitions of SLAs, the way your CMBD is configured, the types of processes you choose to automate, etc. But the one thing you can't control, …

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Topics:ESMCMDBWhitepaperStephen Mann

by Martin Stewart, on 17-Sep-2017 17:03:00

Today we have a guest post from George Spalding, VP at Pink Elephant, We’ve all been there. Someone asks, “So what does IT do?” Our answer is, “Nearly everything!” The …

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Topics:CMDBInsightsService Catalog

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