Axios blog

Axios Blog

Latest Articles

Overcome 4 common business headaches with assyst ITAM

Author: Stephen Brunsdon
Published: 05 December 2017

In the face of growing security risks within the IT industry, how can your organization ensure it effectively manages assets across the business? The consequences of inefficient processes, limited focus and a lack of dedicated investment in...

7 in ’17: the key ITSM goals and challenges this year

Author: Stephen Brunsdon
Published: 28 November 2017

ITSM trends for 2017 are seemingly endless: CMDB, Software Asset Management (SAM), Service Catalog, automation, knowledge management, customer satisfaction, metrics and SIAM are all on the rise. But which of the “7 in ‘17” should your...

Driving IT effectiveness and satisfaction: 4 case studies

Author: Stephen Brunsdon
Published: 16 November 2017

Tired of low response times and resolution rates, poor communication and service interruptions? There’s no need to get too worked up over it. While it is true that these aspects can be frustrating to an organization, inspiration can be found via...

Fixing your CMDB to reconnect IT with the business

Author: Patrice Burnside
Published: 31 October 2017

However pleased or displeased you may be with your CMDB, here’s what you can’t ignore: The business needs to be able to inform IT of long-term plans, including requirements for expansion or new technologies. 

Categories: Whitepaper, CMDB

Trust: the not-so-secret ingredient for developing better service management

Author: Patrice Burnside
Published: 29 October 2017
There are lots of things you can control  about               

Creating a Service Catalog Forces IT to Grow Up

Author: Martin Stewart
Published: 17 September 2017

Today we have a guest post from George Spalding, VP at Pink Elephant, 

 We’ve all been there.  Someone asks, “So what does IT do?” Our answer is, “Nearly everything!”   The truth is that a frightening number of IT organizations should answer,...

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