by Markos Symeonides, on 22-Jun-2020 15:00:00
This is article 4 in a series of 8. Go to number 1 in the series here. The Challenge Businesses are dependent on technology, so the role of the service …
Read Storyby Stephen Brunsdon, on 05-Dec-2017 12:30:00
In the face of growing security risks within the IT industry, how can your organization ensure it effectively manages assets across the business? The consequences of inefficient processes, limited focus …
Read Storyby Stephen Brunsdon, on 28-Nov-2017 12:35:00
ITSM trends for 2017 are seemingly endless: CMDB, Software Asset Management (SAM), Service Catalog, automation, knowledge management, customer satisfaction, metrics and SIAM are all on the rise. But which of …
Read Storyby Stephen Brunsdon, on 16-Nov-2017 13:38:00
Tired of low response times and resolution rates, poor communication and service interruptions? There’s no need to get too worked up over it. While it is true that these aspects …
Read Storyby Patrice Burnside, on 31-Oct-2017 14:58:00
However pleased or displeased you may be with your CMDB, here’s what you can’t ignore: The business needs to be able to inform IT of long-term plans, including requirements for expansion …
Read Storyby Patrice Burnside, on 29-Oct-2017 15:02:00
There are lots of things you can control about Enterprise Service Management (ESM): the definitions of SLAs, the way your CMBD is configured, the types of processes you choose to automate, etc. But the one thing you can't control, …
Read Storyby Martin Stewart, on 17-Sep-2017 17:03:00
Today we have a guest post from George Spalding, VP at Pink Elephant, We’ve all been there. Someone asks, “So what does IT do?” Our answer is, “Nearly everything!” The …
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