In the face of growing security risks within the IT industry, how can your organization ensure it effectively manages assets across the business? The consequences of inefficient processes, limited focus and a lack of dedicated investment in...

Tired of low response times and resolution rates, poor communication and service interruptions? There’s no need to get too worked up over it. While it is true that these aspects can be frustrating to an organization, inspiration can be found via...

However pleased or displeased you may be with your CMDB, here’s what you can’t ignore: The business needs to be able to inform IT of long-term plans, including requirements for expansion or new technologies.