Axios Blog / Covid-19

by Markos Symeonides, on 08-Jun-2020 15:00:00

The spread of the Covid-19 virus has driven a shift to home working at scale, creating new challenges for service desks and accelerating the need for digital service desk capabilities Covid-19 …

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Topics:ITSMIT SecurityService DeskDigital WorkplaceInformation and technologyCovid-19

by Markos Symeonides, on 05-Jun-2020 12:21:26

Millions of people are working at home for the first time for weeks now—some are working for organizations that previously told them that “It can’t be done”. Now that this …

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Topics:Digital WorkplaceOrganizations and peopleCovid-19home worker support

by Markos Symeonides, on 04-Jun-2020 11:24:25

Your employees have never needed as much support as they do now. For most organizations, this is reflected in a sharp increase of the number of IT tickets and requests—relating …

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Topics:Self-ServiceService DeskDigital WorkplaceChatbotCovid-19

by Markos Symeonides, on 19-May-2020 16:29:15

With many employees working at home for the first time, service desks are under pressure to handle an unprecedented spike in demand—with new apps and new devices making life difficult for …

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Topics:Self-ServiceService DeskCovid-19Gartner

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