Axios Blog / Customer Satisfaction

by Markos Symeonides, on 04-Sep-2020 13:15:00

"Value" is one of the most frequently used (and frequently misunderstood) words in business. Why? Because we all want it, but it means different things to different people. ITIL 4 …

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Topics:Customer SatisfactionITIL 4Service Value ChainValue

by Markos Symeonides, on 19-Aug-2020 16:15:00

What's the difference between an omnichannel service desk and a multichannel service desk? "Omnichannel" and "multichannel" are often used interchangeably. But there is a difference. Part of our Omnichannel ITSM series. 🕙 4m …

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Topics:Service DeskCustomer Satisfactionit customer experienceOmnichannelMultichannel

by Markos Symeonides, on 15-Jul-2020 14:00:00

IT customers' expectations are influenced by their consumer-life experiences. They expect a range of options for communicating with retailers, service suppliers and government organizations so that they can choose the …

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Topics:Self-ServiceChallengesService DeskCustomer Satisfactionit customer experienceOmnichannel

by Markos Symeonides, on 14-Jul-2020 14:30:00

In our recent webinar 7 Critical Success Factors for an Effective and Efficient Service Desk, we surveyed attendees about the #1 thing that annoyed IT customers. The results were interesting …

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Topics:Self-ServiceChallengesService DeskCustomer Satisfactionit customer experience

by Dr Nigel Martin, on 06-Oct-2017 16:18:00

Service Management best practice must deliver tangible business benefits. In the second of our infographics we have highlighted the successes you can achieve with the right service management solution. If …

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Topics:InfographicESMSelf-ServiceAutomationCustomer Satisfaction

by Dr Nigel Martin, on 05-Oct-2017 16:20:00

Service Management best practice must deliver tangible business benefits. In the first of two infographics we have highlighted the successes achieved by a selection of our customers …

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Topics:InfographicSelf-ServiceService CatalogCustomer Satisfaction

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