Axios Blog / Digital Workplace

by Markos Symeonides, on 23-Jul-2021 14:30:00

Peer support is happening in your organization. It’s happening in every organization. Yet research firm Gartner Inc. say only 1%-5% of enterprise organizations are working to track and govern peer …

Read Story
Topics:Self-ServiceDigital WorkplaceProblem ManagementPracticesIncident ManagementPeer IT Support

by Markos Symeonides, on 11-Jun-2020 15:00:00

When your service desk is facing many thousands of incidents and service requests, presenting home workers with a self-service web portal is essential to ensuring your people can get the …

Read Story
Topics:Self-ServiceService DeskDigital Workplaceservice requestit portal

by Markos Symeonides, on 08-Jun-2020 15:00:00

The spread of the Covid-19 virus has driven a shift to home working at scale, creating new challenges for service desks and accelerating the need for digital service desk capabilities Covid-19 …

Read Story
Topics:ITSMIT SecurityService DeskDigital WorkplaceInformation and technologyCovid-19

by Markos Symeonides, on 05-Jun-2020 12:21:26

Millions of people are working at home for the first time for weeks now—some are working for organizations that previously told them that “It can’t be done”. Now that this …

Read Story
Topics:Digital WorkplaceOrganizations and peopleCovid-19home worker support

by Markos Symeonides, on 04-Jun-2020 11:24:25

Your employees have never needed as much support as they do now. For most organizations, this is reflected in a sharp increase of the number of IT tickets and requests—relating …

Read Story
Topics:Self-ServiceService DeskDigital WorkplaceChatbotCovid-19

by Stephen Brunsdon, on 26-Mar-2018 07:00:00

The final part in our blog series concentrates on optimizing a Digital Workplace and creating an agile environment which improves communication throughout your organization. A Digital Workplace is brought to …

Read Story
Topics:BlogDigital Workplace

Axios Blog

678aa8be-521f-43ec-9714-7167c2b80b4b

My top ITSM priority right now is...
fbcf9598-02a4-4c1e-8bc2-1fadceb6d731
Self Service Success

Finding and alternative ITSM solution

Achieving Self-Service Success

LEARN MORE

LEARN MORE

Recent Posts

Popular Posts

More...