by Markos Symeonides, on 23-Jul-2021 14:30:00
Peer support is happening in your organization. It’s happening in every organization. Yet research firm Gartner Inc. say only 1%-5% of enterprise organizations are working to track and govern peer …
Read Storyby Markos Symeonides, on 11-Jun-2020 15:00:00
When your service desk is facing many thousands of incidents and service requests, presenting home workers with a self-service web portal is essential to ensuring your people can get the …
Read Storyby Markos Symeonides, on 08-Jun-2020 15:00:00
The spread of the Covid-19 virus has driven a shift to home working at scale, creating new challenges for service desks and accelerating the need for digital service desk capabilities Covid-19 …
Read Storyby Markos Symeonides, on 05-Jun-2020 12:21:26
Millions of people are working at home for the first time for weeks now—some are working for organizations that previously told them that “It can’t be done”. Now that this …
Read Storyby Markos Symeonides, on 04-Jun-2020 11:24:25
Your employees have never needed as much support as they do now. For most organizations, this is reflected in a sharp increase of the number of IT tickets and requests—relating …
Read Storyby Stephen Brunsdon, on 26-Mar-2018 07:00:00
The final part in our blog series concentrates on optimizing a Digital Workplace and creating an agile environment which improves communication throughout your organization. A Digital Workplace is brought to …
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