assyst Blog / Enterprise Service Management

by Candice Arnold, on 13-Jan-2022 09:48:14

Our customers always tell us that speed and agility are the keys to success. They need to operate and adapt more quickly than the competition to stay ahead. To do …

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Topics:InnovationEnterprise Service ManagementHyperautomationHyperinnovation

by Candice Arnold, on 04-Jan-2022 16:00:00

When Edwin Land, co-founder of Polaroid said, “Someone is going to make your product obsolete. Make sure it’s you,” he knew what he was talking about. It’s an immutable truth …

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Topics:InnovationEnterprise Service ManagementHyperautomationHyperinnovation

by Candice Arnold, on 28-Dec-2021 16:00:00

Despite the Covid-19 pandemic, mergers and acquisitions are up. In the year leading up to June 30th, 2021, there were 16,672 M&As in the US—up from 13,446 in the previous …

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Topics:Business ContinuityEnterprise Service ManagementCustomer ExperiencePost Merger Integration

by Candice Arnold, on 14-Dec-2021 12:31:09

The Forrester WaveTM: Enterprise Service Management, Q4 2021 evaluates the 15 most significant Enterprise Service Management (ESM) vendors across a set of 22 criterion. IFS assyst is named a Leader …

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Topics:ESMAnalystTransformationEnterprise Service Management2021Forrester Wave

by Candice Arnold, on 29-Nov-2021 17:36:13

At IFS, we’re incredibly excited to be announcing the latest version of our popular enterprise service management (ESM) platform: IFS assyst. This is the first release of the platform since assyst became part of the IFS portfolio—and …

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Topics:ITSMESMInnovationIT Service ManagementTransformationEnterprise Service Management

by Markos Symeonides, on 29-Jan-2021 13:00:00

Global mining giant MMG transforms IT (and other service departments) through the centralized visibility and control they get from assyst. Read more about this Enterprise Service Management (ESM) success story …

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Topics:ITSMSelf-ServiceOmnichannelCustomer Success StoryEnterprise Service Management

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