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Axios Blog

Latest Articles

The power of SIAM: how can multi-sourcing revolutionize your service delivery?

Author: Stephen Brunsdon
Published: 03 December 2017

Strong metrics and customer-driven IT service is one of the key differentiators in an effective ITSM solution. The rise of Service Integration and Management (SIAM) offers your organization a way to revolutionize the way you deliver services to...

Categories: Podcast, SIAM, ESM, ITAM

What is SIAM and what can it do for your IT organization?

Author: Stephen Brunsdon
Published: 30 November 2017

Increasing service expectations, automation, budget, business alignment and efficiency: how can your IT organization consolidate these leading ITSM trends into a single end-to-end service management service this year?


More importantly, the...

Categories: Whitepapers, SIAM, ESM, ITAM

Axios CTO Chris Ryding to present importance of ESM at ITSMF16 conference

Author: Stephen Brunsdon
Published: 26 November 2017

Enterprise Service Management (ESM) is far from new, but the need for its implementation in organizations now is greater than ever.

Categories: Insights, ITSMF, ESM

Download the service management beyond IT podcasts

Author: Patrice Burnside
Published: 05 November 2017

As an IT champion, you're no doubt skilled at multitasking and always looking for ways to improve your knowledge of the fast-moving field of service management. That's why we've produced two podcasts focused on service management beyond IT. This is...

The best service management resources of 2015

Author: Patrice Burnside
Published: 01 November 2017

Across our LinkedIn community and beyond, we love to share great resources designed specifically to help improve your ITSM program. 

Trust: the not-so-secret ingredient for developing better service management

Author: Patrice Burnside
Published: 29 October 2017
There are lots of things you can control  about               

Choosing the right words for service management

Author: Patrice Burnside
Published: 28 October 2017
Looking to introduce Enterprise Service Management (ESM) to the masses? Better be sure your first words aren't misinterpreted as 'blah, blah, blah'...
Categories: Whitepaper, ESM, Strategy

Service-management relationships: are you taking them for granted?

Author: Patrice Burnside
Published: 27 October 2017
If you haven't yet seen it, there's still time to download your free copy of the latest Enterprise Service Management (ESM) resource, which features ideas on how to approach the   human side of service management.
Categories: ESM, Stephen Mann, Whitepaper

We love to be champions, but more than that we love to help in enterprise service management

Author: Patrice Burnside
Published: 26 October 2017
Have you heard the good news? Axios Systems have been named a 'ch ampion' in  enterprise service desk software.
Categories: Insights, ESM, Analyst

How to implement Enterprise Service Management (ESM)

Author: Dr Nigel Martin
Published: 15 October 2017

Rolling out service management best practices and tools across multiple internal support functions is a big task. Each service domain has its own objectives, people, culture, service portfolio and maturity - so IT needs to be able to handle a...

Categories: Whitepaper, ESM, IT Maturity

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