Axios Blog / ESM

by Dr Nigel Martin, on 15-Oct-2017 15:44:00

Rolling out service management best practices and tools across multiple internal support functions is a big task. Each service domain has its own objectives, people, culture, service portfolio and maturity …

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Topics:ESMWhitepaperIT Maturity

by Dr Nigel Martin, on 13-Oct-2017 15:59:00

Enterprise Service Management will be one of the 5 big strategic ITSM challenges for 2015. IT isn’t the only service provider to the business. HR, Facilities Management, Procurement, Administration, Legal and …

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Topics:ESMTrendsWhitepaperBriefing Paper

by Dr Nigel Martin, on 11-Oct-2017 16:07:00

Continuing the theme of the 5 big strategic ITSM challenges for 2015, this week, we take a look at business-IT convergence. For years, there has been talk about business-IT alignment - …

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Topics:ESMTrendsWhitepaperBriefing Paper

by Dr Nigel Martin, on 08-Oct-2017 16:15:00

We have been at the forefront of Enterprise Service Management since its evolution out of the traditional IT Service Management sphere. With organizations operating multiple legacy systems in the majority …

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Topics:ESMWhitepaper

by Dr Nigel Martin, on 07-Oct-2017 16:16:00

This week we take a look at Enterprise Service Management (ESM) from the C-Level perspective. In the last few years, the desire to leverage service management principles and practices has …

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Topics:ESMWhitepaperIntegration

by Dr Nigel Martin, on 06-Oct-2017 16:18:00

Service Management best practice must deliver tangible business benefits. In the second of our infographics we have highlighted the successes you can achieve with the right service management solution. If …

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Topics:InfographicESMSelf-ServiceAutomationCustomer Satisfaction

by Dr Nigel Martin, on 04-Oct-2017 16:40:00

This week we’re looking at Enterprise Service Management (ESM) once again, this time with a focus on the service domain perspective. A service domain is any business department or team …

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Topics:ESMWhitepaperService Catalog

by Dr Nigel Martin, on 03-Oct-2017 16:41:00

This week we continue the theme of Enterprise Service Management, focusing on the end user perspective. To understand one of the main benefits of Enterprise Service Management it is important …

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Topics:ESMUser ExperienceWhitepaper

by Martin Stewart, on 02-Oct-2017 16:42:00

To continue with the theme of Enterprise Service Management (ESM), this week we look at the opportunities it presents to IT. The IT department is a center for service management …

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Topics:ESMWhitepaperStrategyAutomation

by Stephen Brunsdon, on 01-Oct-2017 16:45:00

The rise of Enterprise Service Management (ESM) has redefined the future role of IT, placing it at the heart of business transformation and service innovation. Over the coming weeks we’ll …

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Topics:ESMWhitepaperService Catalog

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