Axios Blog / FCR

by Markos Symeonides, on 22-Jul-2020 15:52:35

For many service desks, First Call Resolution (FCR) is the "holy grail" of metrics, but should it be? Like any metric, First Call Resolution is just a number. It will …

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Topics:Service DeskanalyticsFCRMetricsProblem ManagementFirst Call Resolution

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