Axios Blog / Firefighting

by Martin Stewart, on 10-Jul-2020 15:00:00

For most service desk agents, the average day is unpredictable. The phone can ring at any time, about any type of issue. It could be a minor issue. It could be a catastrophic system failure …

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Topics:Knowledge ManagementService CatalogService Deskit customer experienceWell-beingService PortfolioFirefightingPassword Reset

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