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Axios Blog / How-to Guide

by Stephen Brunsdon, on 24-Nov-2017 12:57:00

It may come as a surprise to you that despite global IT spending lying at a staggering $3.4 trillion USD, more than half of projects across organizations fail1. Building an …

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Topics:VideoBusiness CaseHow-to Guide

by Stephen Brunsdon, on 17-Nov-2017 13:32:00

Service delivery should be seamless, right? But things don’t always work that way. For this reason, we need to talk about customer feedback — and why the industry often fails …

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Topics:How-to GuideUser ExperienceVoice of User

by Stephen Brunsdon, on 15-Nov-2017 13:51:00

Designing or redesigning a Service Catalog? Prioritize the user experience, and you’re more likely to achieve higher adoption rates and greater ROI from self-service. Follow our five-step guide to creating …

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Topics:How-to GuideService CatalogService DeliveryUser Experience

by Patrice Burnside, on 09-Nov-2017 14:26:00

Have you started writing an IT business case? Or have you already produced a business case for IT innovation, but want to ensure you've covered all your bases? Building an …

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Topics:WhitepaperHow-to GuideVideoBusiness CaseGeorge Spalding

by Patrice Burnside, on 07-Nov-2017 14:37:00

Better analytics and automation can empower your IT department to tackle issues that have potentially existed for decades. But that doesn’t detract from the sheer complexity of creating a shared-services …

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Topics:How-to GuideService DeskSelf-ServiceKnowledge Management

by Dr Nigel Martin, on 21-Oct-2017 15:30:00

Many businesses today aren’t just supported by technology – they’re defined by technology. In digitally-defined companies like Facebook and Amazon, the ROI of technology is indisputable, yet most organizations have …

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Topics:How-to GuideBusiness CaseIT Investment

by Dr Nigel Martin, on 20-Oct-2017 15:32:00

2015 has become a defining moment for CIOs. Research such as Deloitte’s recent  CIO study has highlighted that the time has come for CIOs to decide if they are going to …

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Topics:How-to GuideUser ExperienceVoice of User

by Dr Nigel Martin, on 18-Oct-2017 15:35:00

We often think of innovation as something that causes disruptive, big-bang changes in the way people work, or distinctly new products (or services) offered to customers - but this is only half …

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Topics:How-to GuideInnovation