Axios blog

Axios Blog

Latest Articles

Is 2017 the time for service unification?

Author: Stephen Brunsdon
Published: 29 November 2017

After almost 30 years of evolution in service management we appear at last to be on the precipice of revolution.

Categories: Insights, Trends, ITIL

Best of ITSM: the 9 most popular topics of 2016

Author: Stephen Brunsdon
Published: 27 November 2017

2016 may be winding down for many, but the ITSM industry never stops evolving. With a New Year of continued innovation and development just around the corner, now is the perfect time to reflect on the best resources from the past 12 months from...

Axios CTO Chris Ryding to present importance of ESM at ITSMF16 conference

Author: Stephen Brunsdon
Published: 26 November 2017

Enterprise Service Management (ESM) is far from new, but the need for its implementation in organizations now is greater than ever.

Categories: Insights, ITSMF, ESM

Gold sponsor Axios Systems to present at annual IT in the Park event

Author: Stephen Brunsdon
Published: 23 November 2017

What are the 7 key attributes that high performing organizations share? Learn what they are and how to incorporate them into your own programme as IT in the Park returns to Edinburgh.

Categories: Insights, Event, Self-Service

Are you customer-obsessed? Find out how IT service will revolutionize your business

Author: Stephen Brunsdon
Published: 12 November 2017

                                                                                               Effective service delivery puts the customer first. In adopting this approach, your organization can transform IT from its traditional tech-support...

ITSM advice from Sharon Taylor, Chief Architect of ITIL v3

Author: Patrice Burnside
Published: 11 November 2017

In the age of IT consumerization, you're always under pressure to deliver rapid and stable business system development. But, with speed comes risk.

9 areas for service management improvement

Author: Patrice Burnside
Published: 08 November 2017

Did you know? On average, strategic CIOs earn $167,000 more than functional CIOs.[1]

We love to be champions, but more than that we love to help in enterprise service management

Author: Patrice Burnside
Published: 26 October 2017
Have you heard the good news? Axios Systems have been named a 'ch ampion' in  enterprise service desk software.
Categories: Insights, ESM, Analyst

Proud to be a leading exporter of digital technologies

Author: Patrice Burnside
Published: 24 October 2017

Scotland might be known worldwide for our haggis and tartan, but there’s another tremendous export that Axios are proud to be pioneers in: digital technologies. — Scotland’s award-winning current affairs magazine — have identified...

Categories: Insights

Key questions you need to ask to improve IT service delivery

Author: Dr Nigel Martin
Published: 17 October 2017
IT leaders are under pressure to improve services and IT performance.  IT continues to take a large chunk of the company’s budget, yet things seem to stay the same. Business leaders are growing increasingly frustrated by a continued lack of IT...
Categories: Insights, ITSM, Migration

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