Axios Blog / Insights

by Martin Stewart, on 15-Oct-2017 17:04:00

Systems thinking could be described as a movement. It has been around for a long time, in various forms, but is only now gaining real traction in the wider world of …

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Topics:ITSMInsights

by Martin Stewart, on 17-Sep-2017 17:03:00

Today we have a guest post from George Spalding, VP at Pink Elephant, We’ve all been there. Someone asks, “So what does IT do?” Our answer is, “Nearly everything!” The …

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Topics:CMDBInsightsService Catalog

by Martin Stewart, on 14-Sep-2017 17:06:00

A few days ago I came across an article called “Your ITSM program on the second half of the chess board: Are you ready?” written by Harvey Koeppel, Vice Chairman of the …

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Topics:ITSMInsightswebinar

by Markos Symeonides, on 13-Sep-2017 17:08:00

It’s interesting that only about 30% of people who sign up for one of our ITSM webinars actually attend the event. Why? IT people are just too busy. We’ve all …

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Topics:ITSMInsightswebinar

by Markos Symeonides, on 12-Sep-2017 17:09:00

Thanks to our very own Jonathan Boyd, Solutions Consultant, for writing this thought provoking article. To discuss how Service Management can become a multichannel service delivery methodology, get in touch …

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Topics:ITSMInsightsService Catalog

by Markos Symeonides, on 09-Sep-2017 17:22:00

Communication channels – once few, now many – are converging into a “macro system” of IT support to service Business Users across an array of channels, touch points and devices …

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Topics:ITSMUser ExperienceInsightsSocial IT Management

by Markos Symeonides, on 05-Sep-2017 17:25:00

In this post, we take a high-level look at how you can go about replacing your old ITSM solution with a new one. Planning There is no shortcut. Time and …

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Topics:InsightsSaaSReplacement

by Markos Symeonides, on 04-Sep-2017 17:26:00

Today we have a special guest post from Karen Ferris, Director of Macanta Consulting, who will be talking about IT Service Management (ITSM) Solution Replacement in greater detail during our …

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Topics:ITSMInsightsReplacement

by Markos Symeonides, on 31-Aug-2017 17:29:00

This week, we welcome a guest blogger, Barclay Rae, ITSM mentor and ITSMTV host Right now in the ITSM industry, Service Catalogue is a hot topic. It’s the missing centrepiece in …

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Topics:ITSMFInsightsService Catalog

by Markos Symeonides, on 23-Aug-2017 15:23:00

Are IT departments in the “always-behind business?” In Thornton May’s latest article in Computerworld, he reports that most CIOs he comes across feel this way, and are under enormous pressure to …

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Topics:assystITSMInsightsSaaS

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