Axios Blog / ITIL

by Markos Symeonides, on 09-Jul-2020 14:00:00

Research from Microsoft shows that over half (56%) of organizations are doing something with AI, yet only 24% of business leaders say they have a defined AI strategy. Most organizations …

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Topics:ITILService DeskInnovationAIChatbotFocus on value

by Stephen Brunsdon, on 29-Nov-2017 12:30:00

After almost 30 years of evolution in service management we appear at last to be on the precipice of revolution. With competing pressures on CIOs to deliver greater efficiencies, business …

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Topics:TrendsITILInsights

by Stephen Brunsdon, on 16-Nov-2017 13:38:00

Tired of low response times and resolution rates, poor communication and service interruptions? There’s no need to get too worked up over it. While it is true that these aspects …

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Topics:Case StudyITILCMDBSelf-Service

by Dr Nigel Martin, on 19-Oct-2017 15:34:00

It’s a fact that the quality of the Service Catalog can greatly affect the business’s perception of IT. Service Catalog is the means by which we, as IT service providers, …

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Topics:ITILWhitepaperService Catalog

by Brian Kerr, on 21-Aug-2017 09:45:00

We’ve all heard by now the issues Royal Bank of Scotland (RBS) is experiencing due to the malfunction of one of its payment programs during an upgrade and its effects on more …

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Topics:ITSMITILInsights

by Martin Stewart, on 15-Aug-2017 10:04:00

Often enterprises make major IT purchases with the hope that the new purchase will be the “magic bullet” to fix all of their IT woes. Unfortunately, the reality is not …

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Topics:ITSMITILWhitepaper

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