Axios Blog / ITIL 3

by Markos Symeonides, on 23-Sep-2020 13:00:00

The purpose of Incident Management remains the same: get service users back online and productive as soon as possible. What has changed is the way we do that: The way incidents are …

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Topics:Service DeskITIL 4Organizations and peopleRecruitmentITIL 3Outside In

by Markos Symeonides, on 07-Aug-2020 15:15:00

Are you struggling to make sense of what's new in ITIL 4? The cosmologist Carl Sagan said "You have to know the past to understand the present"—so to help understand where …

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Topics:ITIL 4Value streams and processesOrganizations and peopleInformation and technologyPartners and suppliersPracticesProcessITIL 3ITIL 2

by Markos Symeonides, on 03-Aug-2020 14:00:00

ITIL 3 talked about processes, ITIL 4 talks about practices. This isn't just a semantic change. So why is it important? This article is part of our Making ITIL 4 …

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Topics:ITIL 4Value streams and processesOrganizations and peopleInformation and technologyPartners and suppliersPracticesProcessITIL 3ITIL 2

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