by Markos Symeonides, on 02-Jan-2020 15:45:00
The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and actions so the people who are responsible for managing and …
Read Storyby Martin Stewart, on 15-Jul-2019 14:54:59
The four dimensions of ITIL 4® are ingredients needed to create high quality products and services which deliver value to customers: Organizations and people Value streams and processes Information and technology Partner and suppliers …
Read Storyby Martin Stewart, on 27-Feb-2019 11:35:00
After months of build-up, ITIL® 4 has finally been released. The first publication in the ITIL 4 update, the ITIL Foundation ITIL 4 Edition book, was released on Monday 18th …
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