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Axios Blog / ITSM

by Kirstie Lingel, on 12-Feb-2019 14:30:00

Event season is about to kick off for 2019 and we at Axios Systems are absolutely delighted to be attending one of the world’s biggest ITSM conference and exhibition shows, …

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Topics:ITOMITSMITAMPink Elephant

by Stephen Mann, on 11-Feb-2019 17:44:06

We often struggle in life because someone assumes that we know more than we do. Or because we’re “late to the party,” when we have to join in with everyone …

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Topics:ITSMESMStephen MannBlog

by Stephen Mann, on 30-Oct-2018 16:07:45

As discussed in our previous blog, ITSM tool use and replacement landscapes are changing all the time. Either organizations are using the same tool for years, or they are stuck …

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Topics:ITSMESMAnalystReplacement

by Stephen Brunsdon, on 26-Oct-2018 16:00:00

Believe it or not, IT service management (ITSM) tools have now been commercially available for three decades. And much has changed – technology-wise – in this time, from the technologies …

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Topics:ITSMESMAnalystReplacement

by Stephen Brunsdon, on 17-Oct-2018 13:00:00

You can’t simply switch one system on and switch off the others. Rapid consolidations rarely end well; people will abandon the change and drift back to the way they used …

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Topics:ITSM

by Stephen Brunsdon, on 16-Oct-2018 11:00:00

To prepare for any redundant technology consolidation, it is vital to understand the landscape; to study the ecosystem of each toolset. People in the organization will think they know what …

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Topics:ITSM

by Stephen Brunsdon, on 31-Aug-2018 13:20:00

With some organizations making almost 30 acquisitions last year, the complexity can become overwhelming. Once the dust has settled, the IT department can end up with a handful of IT …

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Topics:ITSM

by Stephen Brunsdon, on 24-Jul-2018 14:00:00

Consolidating multiple systems isn’t just about removing redundant technology. Each has its own ecosystem of IT people and processes (and sometimes end user communities)—many of which overlap. Before you can …

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Topics:ITSM

by Stephen Brunsdon, on 17-Jul-2018 09:58:17

Whatever the reason an organization has acquired a tangle of ITSM tools, the symptoms are the same: duplication of data, processes, admin, integration and upgrade efforts. Here are some reasons why …

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Topics:ITSM

by Stephen Brunsdon, on 26-Apr-2018 11:38:49

How mature are your Software Asset Management operations? Find out for yourself with our complimentary assessment survey. Written by Rory Canavan, SAM Charter If, like me, you are a nerd for …

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Topics:ITOMITSMSAMSAM Charter