Axios Blog / ITSM

by Markos Symeonides, on 10-May-2021 15:00:00

If you're thinking about buying a new ITSM solution, read Gartner's insights on the steps to take and aspects to consider. Why? Because IT organizations are predicted to overspend on …

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Topics:ITSMESMGartnerToolsRFPSelection

by Markos Symeonides, on 08-Feb-2021 13:15:00

A major manufacturer replaces ServiceNow with assyst to create a better service desk. 🕙 4m Customer Profile Multi-billion dollar manufacturer with over 6,000 staff and 100+ sites across 15 countries …

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Topics:ITSMITILSelf-ServiceKnowledge ManagementService CatalogChatbotOmnichannelCustomer Success Story

by Markos Symeonides, on 02-Feb-2021 13:30:00

In 2005, we helped them transform from catalog shopping to pure-play digital business. Today, they're the UK's leading online retail group—and assyst is still helping them innovate. 🕙 3m Customer …

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Topics:ITSMSelf-ServiceKnowledge ManagementService CatalogOmnichannelCustomer Success Story

by Markos Symeonides, on 01-Feb-2021 14:14:39

Worried about regulatory, security and license compliance? Modern ITSM automation enables a state of "continuous compliance"—giving you peace of mind (and more time to create new innovations). 🕙 5m Customer …

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Topics:ComplianceITSMService CatalogCustomer Success StoryContinuous Compliance

by Markos Symeonides, on 29-Jan-2021 13:00:00

Global mining giant MMG transforms IT (and other service departments) through the centralized visibility and control they get from assyst. Read more about this Enterprise Service Management (ESM) success story …

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Topics:ITSMSelf-ServiceOmnichannelCustomer Success StoryEnterprise Service Management

by Markos Symeonides, on 26-Jan-2021 13:42:42

Research from EMA shows 7% of IT people don't make a distinction between Virtual Agents and AI bots—but there are differences. To make quick progress with AI in ITSM, you …

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Topics:ITSMService DeskAIChatbotOmnichannelAITSMVirtual AgentArtificial Intelligence

by Markos Symeonides, on 14-Dec-2020 13:51:50

Find out which ITSM topics were most popular with your peers. It's no surprise that ITIL 4 dominates the hit list for 2020. 🕙 3m What are the Four Dimensions …

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Topics:ITSMService DeskITIL 42020

by Markos Symeonides, on 09-Dec-2020 14:00:00

Get free access to this Gartner report: Leverage 4 Domains of AITSM to Evolve ITSM Tools and Practices — for a limited time only. 🕙 3m What is AITSM? Initially, …

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Topics:ITSMService DeskAutomationToolsITSM PlatformOnboardingAITSM

by Markos Symeonides, on 07-Dec-2020 14:00:00

5 steps to delivering a great on-boarding experience, made simple with modern service management technology 🕙 5m Employee Onboarding is a Key Part of the Overall Employee Experience 45% of …

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Topics:ITSMESMToolsITSM PlatformOnboardingHR

by Markos Symeonides, on 25-Nov-2020 15:49:06

At Axios Systems we’re seeing growing demand from ServiceNow customers who’ve been burned by application overheads and unexpected price-hikes. Now they want technology that works, without the headaches. 🕙 3m …

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Topics:ITSMToolsAlternative to ServiceNowITSM PlatformTechnologyServiceNow

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