assyst Blog / ITSM

by Hannah Mandapat, on 16-May-2022 17:10:44

At long last, SITS (The Service Desk and IT Support Show) opened their doors for a great 2-day show. 🕔 4m read Postponed from last year due to the ongoing …

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Topics:ITSMEventEnterprise Service Management

by Hannah Mandapat, on 10-May-2022 10:57:13

According to Gartner’s latest survey, 74% of technology investments are funded by business units outside of IT. 🕔 5m read The increasing number of ‘business technologists’ means that every aspect …

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Topics:ITOMITSMEnterprise Service Management

by Hannah Mandapat, on 29-Apr-2022 13:44:03

ITSM (IT Service Management) refers to the complete process of delivering IT services to end-users, ensuring they align with an organization’s key business goals and provide great value to customers …

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Topics:ITSMIT Service ManagementEnterprise Service Management

by Candice Arnold, on 29-Nov-2021 17:36:13

At IFS, we’re incredibly excited to be announcing the latest version of our popular enterprise service management (ESM) platform: IFS assyst. This is the first release of the platform since assyst became part of the IFS portfolio—and …

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Topics:ITSMESMInnovationIT Service ManagementTransformationEnterprise Service Management

by Markos Symeonides, on 10-May-2021 15:00:00

If you're thinking about buying a new ITSM solution, read Gartner's insights on the steps to take and aspects to consider. Why? Because IT organizations are predicted to overspend on …

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Topics:ITSMESMGartnerToolsRFPSelection

by Markos Symeonides, on 08-Feb-2021 13:15:00

A major manufacturer replaces ServiceNow with assyst to create a better service desk. 🕙 4m Customer Profile Multi-billion dollar manufacturer with over 6,000 staff and 100+ sites across 15 countries …

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Topics:ITSMITILSelf-ServiceKnowledge ManagementService CatalogChatbotOmnichannelCustomer Success Story

by Markos Symeonides, on 02-Feb-2021 13:30:00

In 2005, we helped them transform from catalog shopping to pure-play digital business. Today, they're the UK's leading online retail group—and assyst is still helping them innovate. 🕙 3m Customer …

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Topics:ITSMSelf-ServiceKnowledge ManagementService CatalogOmnichannelCustomer Success Story

by Markos Symeonides, on 01-Feb-2021 14:14:39

Worried about regulatory, security and license compliance? Modern ITSM automation enables a state of "continuous compliance"—giving you peace of mind (and more time to create new innovations). 🕙 5m Customer …

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Topics:ComplianceITSMService CatalogCustomer Success StoryContinuous Compliance

by Markos Symeonides, on 29-Jan-2021 13:00:00

Global mining giant MMG transforms IT (and other service departments) through the centralized visibility and control they get from assyst. Read more about this Enterprise Service Management (ESM) success story …

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Topics:ITSMSelf-ServiceOmnichannelCustomer Success StoryEnterprise Service Management

by Markos Symeonides, on 26-Jan-2021 13:42:42

Research from EMA shows 7% of IT people don't make a distinction between Virtual Agents and AI bots—but there are differences. To make quick progress with AI in ITSM, you …

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Topics:ITSMService DeskAIChatbotOmnichannelAITSMVirtual AgentArtificial Intelligence

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