Axios Blog / ITSM

by Stephen Brunsdon, on 17-Jul-2018 09:58:17

Whatever the reason an organization has acquired a tangle of ITSM tools, the symptoms are the same: duplication of data, processes, admin, integration and upgrade efforts. Here are some reasons why …

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Topics:ITSM

by Stephen Brunsdon, on 26-Apr-2018 11:38:49

How mature are your Software Asset Management operations? Find out for yourself with our complimentary assessment survey. Written by Rory Canavan, SAM Charter If, like me, you are a nerd for …

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Topics:ITOMITSMSAMSAM Charter

by Stephen Brunsdon, on 26-Apr-2018 11:38:45

Written by Rory Canavan, SAM Charter The professional silos that have sprung up in IT, resulting from the focus of attention demanded to take Information Security, Service Management or Software Asset …

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Topics:ITOMITSMSAMSAM Charter

by Stephen Brunsdon, on 26-Apr-2018 11:38:40

Written by Rory Canavan, SAM Charter I was lucky enough to be invited recently to speak at the SDI Conference in Birmingham, UK, alongside Kylie Fowler (Thank you to Stephen Mann …

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Topics:ITOMITSMSAMSAM Charter

by Stephen Brunsdon, on 26-Apr-2018 11:38:36

Written by Rory Canavan, SAM Charter While I was acclimatizing to life after the RN, I spent four years at the University of Plymouth studying Computing & Informatics. The primary goal …

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Topics:ITOMITSMSAM

by Stephen Brunsdon, on 26-Apr-2018 11:38:25

Written by Rory Canavan, SAM Charter If you have adopted a service management framework that is feed-forward in nature and driven by stringent KPIs to have hardware and software assets …

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Topics:ITOMITSMSAMSAM Charter

by Stephen Brunsdon, on 26-Mar-2018 07:00:00

The increased importance of “go-faster” mentality in IT Operations means that teams need to adapt to new ways of working whilst keeping an eye on operations and assets. An integrated …

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Topics:ITOMITSMBlog

by Stephen Brunsdon, on 07-Dec-2017 10:24:00

It’s hard to ignore the plight of modern-day IT, particularly among large global organizations. The surge in security breaches, license infringements and malware affecting businesses has been well-documented in the …

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Topics:assystITSMIT SecurityITAMVideo

by Stephen Brunsdon, on 06-Dec-2017 11:53:00

Summer is the busiest time of the year for the ITSM industry, and we at Axios are no different. The great news about this is that we get to meet …

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Topics:InfographicITSMChallengesIT MaturityKnowledge Management

by Stephen Brunsdon, on 28-Nov-2017 12:35:00

ITSM trends for 2017 are seemingly endless: CMDB, Software Asset Management (SAM), Service Catalog, automation, knowledge management, customer satisfaction, metrics and SIAM are all on the rise. But which of …

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Topics:ITSMSIAMTrendsCMDBUser Experience

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