by Stephen Brunsdon, on 04-Dec-2017 11:55:00
Until now, much of our knowledge about Service Integration and Management (SIAM) has been largely theoretical, with few practical use cases to analyse. Our latest case study on Italy’s largest …
Read Storyby Stephen Brunsdon, on 26-Nov-2017 12:50:00
Enterprise Service Management (ESM) is far from new, but the need for its implementation in organizations now is greater than ever. The evolution of technology and escalation of business and …
Read Storyby Markos Symeonides, on 31-Aug-2017 17:29:00
This week, we welcome a guest blogger, Barclay Rae, ITSM mentor and ITSMTV host Right now in the ITSM industry, Service Catalogue is a hot topic. It’s the missing centrepiece in …
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