assyst Blog | Keep it simple and practical

Knowledge Management: Why Integrate Knowledge into Processes?

by Martin Stewart, on 06-Jul-2020 13:30:00

Great knowledge management doesn't happen by accident. To succeed, knowledge must become a part of the way people work—by integrating capture and use into IT and business processes. Knowledge is …

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Topics:Knowledge ManagementCollaborationIntegrationITIL 4Keep it simple and practicalkmdb

The 7 Guiding Principles of ITIL 4: Keep it simple and practical

by Markos Symeonides, on 15-May-2020 15:00:00

The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and actions so the people who are responsible for managing and …

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Topics:ITSMITIL 4Keep it simple and practical

The 7 Guiding Principles of ITIL 4

by Markos Symeonides, on 02-Jan-2020 15:45:00

The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and actions so the people who are responsible for managing and …

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Topics:ITSMITIL 4Focus on valueStart where you areProgress iteratively with feedbackCollaborate and promote visibilityThink and work holisticallyKeep it simple and practicalOptimize and automate