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Axios Blog / Knowledge Management

by Stephen Brunsdon, on 06-Dec-2017 11:53:00

Summer is the busiest time of the year for the ITSM industry, and we at Axios are no different. The great news about this is that we get to meet …

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Topics:InfographicITSMChallengesIT MaturityKnowledge Management

by Stephen Brunsdon, on 18-Nov-2017 13:28:00

How equipped is your organization to reflect a knowledge-sharing culture in IT support? It is an intriguing question when considering when to adopt a peer-to-peer support strategy, and one that …

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Topics:WhitepaperKnowledge ManagementUser Experience

by Patrice Burnside, on 07-Nov-2017 14:37:00

Better analytics and automation can empower your IT department to tackle issues that have potentially existed for decades. But that doesn’t detract from the sheer complexity of creating a shared-services …

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Topics:How-to GuideService DeskSelf-ServiceKnowledge Management

by Dr Nigel Martin, on 23-Oct-2017 15:26:00

Capture versus Creation When thinking about knowledge management, the traditional approach is to think about the processes you will need to create knowledge content. How do you squeeze knowledge out …

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Topics:5 Minute BriefingKnowledge ManagementSocial IT Management

by Martin Stewart, on 24-Sep-2017 16:56:00

Trend number seven in our series of blog posts on the top seven ITSM trends for 2014 is Knowledge Management. Knowledge is the lifeblood of an organization and one of the …

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Topics:WhitepaperTrendsKnowledge Management