Axios Blog

Latest Articles

Infographic: The top 5 ITSM challenges for the next 12 months

Author: Stephen Brunsdon
Published: 06 December 2017

 Summer is the busiest time of the year for the ITSM industry, and we at Axios are no different. The great news about this is that we get to meet you, the IT professional, to find out what you want from us and what challenges you are either...

Sharing knowledge and boosting customer experience: Next stop, peer-to-peer?

Author: Stephen Brunsdon
Published: 18 November 2017

How equipped is your organization to reflect a knowledge-sharing culture in IT support? It is an intriguing question when considering when to adopt a peer-to-peer support strategy, and one that doesn’t always have a clear cut answer.

How-to guide: building a shared-services model

Author: Patrice Burnside
Published: 07 November 2017

Better analytics and automation can empower your IT department to tackle issues that have potentially existed for decades. But that doesn’t detract from the sheer complexity of creating a shared-services model, also known as a Consolidated Service...

Social Knowledge Management

Author: Dr Nigel Martin
Published: 23 October 2017

Capture versus Creation

Top 7 ITSM trends for 2014 and beyond: Knowledge Management

Author: Martin Stewart
Published: 24 September 2017
Trend number seven in our series of blog posts on the top seven ITSM trends for 2014 is   Knowledge Management .

Latest 5 articles