Axios Blog / Multichannel

by Markos Symeonides, on 07-Sep-2020 14:00:00

Omnichannel ITSM and AITSM both rely on one common factor: A unified view of service management. If you want to boost operational efficiency with AI/analytics and transform the IT customer …

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Topics:ITSMUser ExperienceSelf-ServiceChatbotOmnichannelMultichannelCost

by Markos Symeonides, on 02-Sep-2020 16:17:03

If you start with the right approach and the right technology, it's easy to create an efficient and effective omnichannel service experience which boosts customer satisfaction and reduces costs. Part …

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Topics:User ExperienceSelf-ServiceChatbotOmnichannelMultichannelCost

by Markos Symeonides, on 31-Aug-2020 13:15:00

Find out how omnichannel ITSM can transform the customer experience, help your service desk get more done, AND slash operational costs—at the same time. Part of our Omnichannel ITSM series. 🕙 …

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Topics:User ExperienceSelf-ServiceChatbotOmnichannelMultichannelVelocityCost

by Markos Symeonides, on 19-Aug-2020 16:15:00

What's the difference between an omnichannel service desk and a multichannel service desk? "Omnichannel" and "multichannel" are often used interchangeably. But there is a difference. Part of our Omnichannel ITSM series. 🕙 4m …

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Topics:Service DeskCustomer Satisfactionit customer experienceOmnichannelMultichannel

by Markos Symeonides, on 21-Jul-2020 14:19:00

Part of our Omnichannel ITSM series. Good service desk strategy doesn't happen by accident. You need to think about how you are going to interact with customers, how you will structure teams, …

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Topics:Service DeskITIL 4OmnichannelMultichannelAdoption

by Markos Symeonides, on 20-Jul-2020 15:50:00

In our recent webinar, 7 Critical Success Factors for an Effective and Efficient Service Desk, we surveyed the audience of IT leaders and professionals about their support channel capabilities...to find …

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Topics:Service DeskOmnichannelMultichannelAdoption

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