Axios Blog / Optimize and automate

by Markos Symeonides, on 21-Aug-2020 13:30:00

Imagine if the phones stopped ringing. Imagine if you had time to deal with the repeat issues that have been bugging your service desk team forever. Imagine you could finally …

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Topics:Service DeskProcess OptimizationOptimize and automateWell-beingDetect-and-correctTransformationRunbook Automation

by Markos Symeonides, on 18-May-2020 15:00:00

The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and actions so the people who are responsible for managing and …

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Topics:ITSMITIL 4Optimize and automate

by Markos Symeonides, on 02-Jan-2020 15:45:00

The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and actions so the people who are responsible for managing and …

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Topics:ITSMITIL 4Focus on valueStart where you areProgress iteratively with feedbackCollaborate and promote visibilityThink and work holisticallyKeep it simple and practicalOptimize and automate

by Markos Symeonides, on 22-Aug-2017 09:23:00

IT departments are facing pressures to align their IT services with business needs, develop standardized processes and improve the IT customer experience and IT customer satisfaction, all while keeping costs …

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Topics:ITSMUser ExperienceService DeliveryService CatalogOptimize and automateservice requestSLA

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