by Martin Stewart, on 02-Jul-2020 15:38:57
A successful Knowledge Management initiative relies on knowledge sharing. Knowledge sharing relies on employee mindset (willingness to share their knowledge) and behavior (remembering to capture it at an appropriate moment) …
Read Storyby Martin Stewart, on 01-Jul-2020 14:30:00
Self-service adoption can't be left to chance; you'll need a plan to change user behavior. No plan, no ROI. There is an old military saying: "Hope is not a strategy" …
Read StoryEnterprise Service Management
IT Operations Management