Axios Blog / Organizational Change Management

by Martin Stewart, on 02-Jul-2020 15:38:57

A successful Knowledge Management initiative relies on knowledge sharing. Knowledge sharing relies on employee mindset (willingness to share their knowledge) and behavior (remembering to capture it at an appropriate moment) …

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Topics:ITSMKnowledge ManagementsoftwareToolsOrganizational Change Management

by Martin Stewart, on 01-Jul-2020 14:30:00

Self-service adoption can't be left to chance; you'll need a plan to change user behavior. No plan, no ROI. There is an old military saying: "Hope is not a strategy" …

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Topics:Self-ServiceService DeskOrganizational Change Management

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