by Stephen Brunsdon, on 03-Dec-2017 12:01:00
Strong metrics and customer-driven IT service is one of the key differentiators in an effective ITSM solution. The rise of Service Integration and Management (SIAM) offers your organization a way …
Read Storyby Stephen Brunsdon, on 20-Nov-2017 13:19:00
World-class customer experience is critical to any business. Meet the customers’ demands and you are likely to retain them. Fail to do so and you may lose them to competitors …
Read Storyby Patrice Burnside, on 10-Nov-2017 14:23:00
If you don’t optimize your IT asset portfolio today, will your organization still exist tomorrow? An estimated four in five organizations have suffered a recent data security breach, with more …
Read Storyby Patrice Burnside, on 05-Nov-2017 14:40:00
As an IT champion, you're no doubt skilled at multitasking and always looking for ways to improve your knowledge of the fast-moving field of service management. That's why we've produced …
Read Storyby Patrice Burnside, on 02-Nov-2017 14:48:00
If there's one thing everyone in the service management community has in common, it's how incredibly busy we are, day in, day out. On the one hand, we are fortunate …
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IT Service Management
IT Operations Management
