Strong metrics and customer-driven IT service is one of the key differentiators in an effective ITSM solution. The rise of Service Integration and Management (SIAM) offers your organization a way to revolutionize the way you deliver services to...
The power of SIAM: how can multi-sourcing revolutionize your service delivery?
Author:
Stephen Brunsdon
Published:
03 December 2017
Strengthen your business with effective customer experience
Author:
Stephen Brunsdon
Published:
20 November 2017
World-class customer experience is critical to any business. Meet the customers’ demands and you are likely to retain them. Fail to do so and you may lose them to competitors.
IT asset management: the business cost of not using ITAM
Author:
Patrice Burnside
Published:
10 November 2017
If you don’t optimize your IT asset portfolio today, will your organization still exist tomorrow?
Download the service management beyond IT podcasts
Author:
Patrice Burnside
Published:
05 November 2017
As an IT champion, you're no doubt skilled at multitasking and always looking for ways to improve your knowledge of the fast-moving field of service management. That's why we've produced two podcasts focused on service management beyond IT. This is...
4 podcasts + PDFs to help improve your ITSM strategy
Author:
Patrice Burnside
Published:
02 November 2017
If there's one thing everyone in the service management community has in common, it's how incredibly busy we are, day in, day out. On the one hand, we are fortunate to enjoy a virtually endless amount of opportunity to optimize business processes....