Axios Blog / Practices

by Markos Symeonides, on 23-Jul-2021 14:30:00

Peer support is happening in your organization. It’s happening in every organization. Yet research firm Gartner Inc. say only 1%-5% of enterprise organizations are working to track and govern peer …

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Topics:Self-ServiceDigital WorkplaceProblem ManagementPracticesIncident ManagementPeer IT Support

by Markos Symeonides, on 28-May-2021 13:45:00

Struggling to keep up with the latest ITSM best practices? Get up to speed with this 60 minute ITIL 4 primer. Part of our Making ITIL 4 Simple series. 🕙 …

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Topics:ITIL 4PracticesService Value SystemService Value Chain4 Dimensions of ITIL

by Markos Symeonides, on 04-May-2021 15:00:00

Incident management is one of the more popularly adopted ITIL practices—with close to 100% of small-to-large organizations doing it in some form or another. But the shape and maturity of …

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Topics:User ExperienceSelf-ServiceValue streams and processesProblem ManagementPracticesProcessIncident ManagementITSM Data

by Markos Symeonides, on 18-Mar-2021 14:00:00

No matter how efficient your incident management process, you will always have more incidents than you can handle—until you get proactive about problem management. Where do you start? Part of …

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Topics:ReportingITIL 4dashboardProblem ManagementPracticesIncident Management

by Markos Symeonides, on 03-Mar-2021 15:15:00

Every IT team in the world has too much work to do—so the ability to prioritise properly is critical. So how do we define proper prioritisation? And who should decide …

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Topics:ITIL 4PracticesImpactUrgencyPriority

by Markos Symeonides, on 26-Aug-2020 13:00:00

The Service Value Chain is the operating model for ITIL 4. But what does this really mean? We look at what it is, how it works, and how you can …

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Topics:ITIL 4PracticesService Value SystemGovernanceService Value Chain

by Markos Symeonides, on 18-Aug-2020 13:45:00

The Service Value System is the core of ITIL 4. In this article, we'll walk you through it to help you understand what it is, why it's important, and how it …

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Topics:ITIL 4Value streams and processesOrganizations and peopleInformation and technologyPartners and suppliersPracticesService Value SystemGovernanceService Value Chain

by Markos Symeonides, on 07-Aug-2020 15:15:00

Are you struggling to make sense of what's new in ITIL 4? The cosmologist Carl Sagan said "You have to know the past to understand the present"—so to help understand where …

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Topics:ITIL 4Value streams and processesOrganizations and peopleInformation and technologyPartners and suppliersPracticesProcessITIL 3ITIL 2

by Markos Symeonides, on 03-Aug-2020 14:00:00

ITIL 3 talked about processes, ITIL 4 talks about practices. This isn't just a semantic change. So why is it important? This article is part of our Making ITIL 4 …

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Topics:ITIL 4Value streams and processesOrganizations and peopleInformation and technologyPartners and suppliersPracticesProcessITIL 3ITIL 2

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