by Markos Symeonides, on 04-May-2021 15:00:00
Incident management is one of the more popularly adopted ITIL practices—with close to 100% of small-to-large organizations doing it in some form or another. But the shape and maturity of …
Read Storyby Markos Symeonides, on 07-Aug-2020 15:15:00
Are you struggling to make sense of what's new in ITIL 4? The cosmologist Carl Sagan said "You have to know the past to understand the present"—so to help understand where …
Read Storyby Markos Symeonides, on 03-Aug-2020 14:00:00
ITIL 3 talked about processes, ITIL 4 talks about practices. This isn't just a semantic change. So why is it important? This article is part of our Making ITIL 4 …
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