by Markos Symeonides, on 23-Sep-2020 13:00:00
The purpose of Incident Management remains the same: get service users back online and productive as soon as possible. What has changed is the way we do that: The way incidents are …
Read Storyby Markos Symeonides, on 23-Jul-2020 17:18:22
In our recent webinar, 7 Critical Success Factors for an Effective and Efficient Service Desk, we surveyed the audience of IT leaders and professionals to ask if they find it …
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Finding and alternative ITSM solution
Achieving Self-Service Success
Finding and alternative ITSM solution
Achieving Self-Service Success
IT Service Management
IT Operations Management
