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Axios Blog / Replacement

by Martin Stewart, on 14-Nov-2018 17:11:11

In software development, technical debt is the future cost of picking an easy solution now over a better one that takes more time and effort to build. It’s about getting …

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Topics:AnalystReplacement

by Stephen Mann, on 30-Oct-2018 16:07:45

As discussed in our previous blog, ITSM tool use and replacement landscapes are changing all the time. Either organizations are using the same tool for years, or they are stuck …

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Topics:ITSMESMReplacementAnalyst

by Stephen Brunsdon, on 26-Oct-2018 16:00:00

Believe it or not, IT service management (ITSM) tools have now been commercially available for three decades. And much has changed – technology-wise – in this time, from the technologies …

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Topics:ITSMESMReplacementAnalyst

by Patrice Burnside, on 04-Nov-2017 14:42:00

The dramatic growth of service management driven by software-as-a-service (SaaS) has been one of the most exciting IT trends to observe in recent years. That topic features among the key service …

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Topics:WhitepaperTrendsReplacementSaaS

by Markos Symeonides, on 10-Sep-2017 17:15:00

Research from Forrester indicates that 2 out of 3 business users are unhappy with what they get from IT, and 1 in 3 IT people are unhappy with their ITSM …

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Topics:InfographicReplacementassyst

by Markos Symeonides, on 05-Sep-2017 17:25:00

In this post, we take a high-level look at how you can go about replacing your old ITSM solution with a new one. Planning There is no shortcut. Time and …

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Topics:InsightsReplacementSaaS

by Markos Symeonides, on 04-Sep-2017 17:26:00

Today we have a special guest post from Karen Ferris, Director of Macanta Consulting, who will be talking about IT Service Management (ITSM) Solution Replacement in greater detail during our …

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Topics:InsightsITSMReplacement