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Axios blog

Axios Blog

Latest Articles

Reflecting on ITSM trends from 2006 - 2016

Author: Patrice Burnside
Published: 04 November 2017

The dramatic growth of service management driven by software-as-a-service (SaaS) has been one of the most exciting IT trends to observe in recent years.

Replacing your current ITSM solution? Part 1 – Drivers for replacements

Author: Markos Symeonides
Published: 10 September 2017

Research from Forrester indicates that 2 out of 3 business users are unhappy with what they get from IT, and 1 in 3 IT people are unhappy with their ITSM solution. Coincidence? Or is the wrong ITSM solution half the problem? Running IT services...

Replacing an ITSM Solution

Author: Markos Symeonides
Published: 05 September 2017

In this post, we take a high-level look at how you can go about replacing your old ITSM solution with a new one.

Categories: Insights, Replacement, SaaS

Drivers for ITSM Solution Replacement

Author: Markos Symeonides
Published: 04 September 2017

Today we have a special guest post from Karen Ferris, Director of Macanta Consulting, who will be talking about IT Service Management (ITSM) Solution Replacement in greater detail during our forthcoming webinars on the topic. See the bottom of...

Categories: Insights, ITSM, Replacement

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