assyst Blog / Reporting

by Candice Arnold, on 21-Dec-2021 16:00:00

In complex IT environments, asking the right questions is the key to discovering and solving challenges and risks—and questions can be a powerful way to shift thinking and culture. 🕔 …

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Topics:Customer SatisfactionReportingSAMit customer experienceProcessEffective License PositionNet Promoter Score

by Markos Symeonides, on 18-Mar-2021 14:00:00

No matter how efficient your incident management process, you will always have more incidents than you can handle—until you get proactive about problem management. Where do you start? Part of …

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Topics:ReportingITIL 4dashboardProblem ManagementPracticesIncident Management

by Jonathan Boyd, on 06-Nov-2017 14:39:00

Many of us in the IT industry face an age-old issue with producing reporting that actually promotes and enables success from a tidal wave of data: it’s all relevant, yes, …

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