Axios Blog

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9 areas for service management improvement

Author: Patrice Burnside
Published: 08 November 2017

Did you know? On average, strategic CIOs earn $167,000 more than functional CIOs.[1]

Reflecting on ITSM trends from 2006 - 2016

Author: Patrice Burnside
Published: 04 November 2017

The dramatic growth of service management driven by software-as-a-service (SaaS) has been one of the most exciting IT trends to observe in recent years.

Replacing an ITSM Solution

Author: Markos Symeonides
Published: 05 September 2017

In this post, we take a high-level look at how you can go about replacing your old ITSM solution with a new one.

Categories: Insights, SaaS, Replacement

Social IT Management: Another Reinvention of IT

Author: Markos Symeonides
Published: 02 September 2017

IT is evolving once again.  We moved from mainframe to PC to web, then to SaaS, and more recently to smaller portable devices such as smartphones and tablets.  IT people are used to facing change - and yet, there has been a recent change that has...

Is IT in the “Always Behind Business?”

Author: Markos Symeonides
Published: 23 August 2017

Are IT departments in the “always-behind business?” In Thornton May’s latest article in Computerworld, he reports that most CIOs he comes across feel this way, and are under enormous pressure to do more with less. These CIOs feel they just can’t...

Categories: assyst, ITSM, Insights, SaaS

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