assyst Blog / SaaS

by Stephen Brunsdon, on 20-Feb-2018 17:12:34

With IT shops under increasing pressure to align with and ultimately integrate into the business, IT needs practical technology to support their ITSM journey. After all, service management can’t exist …

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by Patrice Burnside, on 08-Nov-2017 14:34:00

Did you know? On average, strategic CIOs earn $167,000 more than functional CIOs.[1] If you're committed to making your IT program more strategic, mature your approach with actionable advice in …

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Topics:ITAMBusiness CaseSelf-ServiceInsightsSaaS

by Patrice Burnside, on 04-Nov-2017 14:42:00

The dramatic growth of service management driven by software-as-a-service (SaaS) has been one of the most exciting IT trends to observe in recent years. That topic features among the key service …

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by Markos Symeonides, on 05-Sep-2017 17:25:00

In this post, we take a high-level look at how you can go about replacing your old ITSM solution with a new one. Planning There is no shortcut. Time and …

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by Markos Symeonides, on 02-Sep-2017 17:28:00

IT is evolving once again. We moved from mainframe to PC to web, then to SaaS, and more recently to smaller portable devices such as smartphones and tablets. IT people …

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Topics:WhitepaperSaaSSocial IT Management

by Markos Symeonides, on 23-Aug-2017 15:23:00

Are IT departments in the “always-behind business?” In Thornton May’s latest article in Computerworld, he reports that most CIOs he comes across feel this way, and are under enormous pressure to …

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