Axios Blog

Latest Articles

Best of ITSM: the 9 most popular topics of 2016

Author: Stephen Brunsdon
Published: 27 November 2017

2016 may be winding down for many, but the ITSM industry never stops evolving. With a New Year of continued innovation and development just around the corner, now is the perfect time to reflect on the best resources from the past 12 months from...

Gold sponsor Axios Systems to present at annual IT in the Park event

Author: Stephen Brunsdon
Published: 23 November 2017

What are the 7 key attributes that high performing organizations share? Learn what they are and how to incorporate them into your own programme as IT in the Park returns to Edinburgh.

Categories: Self-Service, Event, Insights

ITSM digest: 4 trending topics from last month

Author: Stephen Brunsdon
Published: 19 November 2017

Summertime is here, but there is no sign of a vacation for the IT industry as it continues to develop and cultivate business success. Increased emphasis on customer experience and advances in ITAM and ITSM integration have been the biggest trends of...

Driving IT effectiveness and satisfaction: 4 case studies

Author: Stephen Brunsdon
Published: 16 November 2017

Tired of low response times and resolution rates, poor communication and service interruptions? There’s no need to get too worked up over it. While it is true that these aspects can be frustrating to an organization, inspiration can be found via...

3 case studies for ITSM high-achievers

Author: Patrice Burnside
Published: 13 November 2017

Looking for opportunities to increase your IT maturity? It's a long-term process, no doubt. But there are plenty of incremental steps you can take to progress your organizational goals.

9 areas for service management improvement

Author: Patrice Burnside
Published: 08 November 2017

Did you know? On average, strategic CIOs earn $167,000 more than functional CIOs.[1]

How-to guide: building a shared-services model

Author: Patrice Burnside
Published: 07 November 2017

Better analytics and automation can empower your IT department to tackle issues that have potentially existed for decades. But that doesn’t detract from the sheer complexity of creating a shared-services model, also known as a Consolidated Service...

ITSM Best Practice - Driving Efficiencies

Author: Dr Nigel Martin
Published: 06 October 2017

Service Management best practice must deliver tangible business benefits. In the second of our infographics we have highlighted the successes you can achieve with the right service management solution. If you missed our first infographic on...

ITSM Best Practice - Driving Customer Satisfaction

Author: Dr Nigel Martin
Published: 05 October 2017

Service Management best practice must deliver tangible business benefits. In the first of two infographics we have highlighted the successes achieved by a selection of our customers.

Latest 5 articles