Axios Blog / Self-Service

by Markos Symeonides, on 04-May-2021 15:00:00

Incident management is one of the more popularly adopted ITIL practices—with close to 100% of small-to-large organizations doing it in some form or another. But the shape and maturity of …

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Topics:User ExperienceSelf-ServiceValue streams and processesProblem ManagementPracticesProcessIncident ManagementITSM Data

by Markos Symeonides, on 08-Feb-2021 13:15:00

A major manufacturer replaces ServiceNow with assyst to create a better service desk. 🕙 4m Customer Profile Multi-billion dollar manufacturer with over 6,000 staff and 100+ sites across 15 countries …

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Topics:ITSMITILSelf-ServiceKnowledge ManagementService CatalogChatbotOmnichannelCustomer Success Story

by Markos Symeonides, on 02-Feb-2021 13:30:00

In 2005, we helped them transform from catalog shopping to pure-play digital business. Today, they're the UK's leading online retail group—and assyst is still helping them innovate. 🕙 3m Customer …

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Topics:ITSMSelf-ServiceKnowledge ManagementService CatalogOmnichannelCustomer Success Story

by Markos Symeonides, on 29-Jan-2021 13:00:00

Global mining giant MMG transforms IT (and other service departments) through the centralized visibility and control they get from assyst. Read more about this Enterprise Service Management (ESM) success story …

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Topics:ITSMSelf-ServiceOmnichannelCustomer Success StoryEnterprise Service Management

by Markos Symeonides, on 12-Oct-2020 14:00:00

Creditsafe swaps BMC Remedy for assyst SaaS ITSM to provide full visibility and control of the service stack, automate IT operations, and accelerate innovation. 🕙 4m Customer Profile Founded in …

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Topics:ITSMITILCMDBSelf-ServiceOmnichannelCustomer Success Story

by Markos Symeonides, on 07-Sep-2020 14:00:00

Omnichannel ITSM and AITSM both rely on one common factor: A unified view of service management. If you want to boost operational efficiency with AI/analytics and transform the IT customer …

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Topics:ITSMUser ExperienceSelf-ServiceChatbotOmnichannelMultichannelCost

by Markos Symeonides, on 02-Sep-2020 16:17:03

If you start with the right approach and the right technology, it's easy to create an efficient and effective omnichannel service experience which boosts customer satisfaction and reduces costs. Part …

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Topics:User ExperienceSelf-ServiceChatbotOmnichannelMultichannelCost

by Markos Symeonides, on 31-Aug-2020 13:15:00

Find out how omnichannel ITSM can transform the customer experience, help your service desk get more done, AND slash operational costs—at the same time. Part of our Omnichannel ITSM series. 🕙 …

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Topics:User ExperienceSelf-ServiceChatbotOmnichannelMultichannelVelocityCost

by Markos Symeonides, on 15-Jul-2020 14:00:00

IT customers' expectations are influenced by their consumer-life experiences. They expect a range of options for communicating with retailers, service suppliers and government organizations so that they can choose the …

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Topics:Self-ServiceChallengesService DeskCustomer Satisfactionit customer experienceOmnichannel

by Markos Symeonides, on 14-Jul-2020 14:30:00

In our recent webinar 7 Critical Success Factors for an Effective and Efficient Service Desk, we surveyed attendees about the #1 thing that annoyed IT customers. The results were interesting …

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Topics:Self-ServiceChallengesService DeskCustomer Satisfactionit customer experience

Axios Blog

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