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Axios Blog / Self-Service

by Stephen Brunsdon, on 27-Nov-2017 12:49:00

2016 may be winding down for many, but the ITSM industry never stops evolving. With a New Year of continued innovation and development just around the corner, now is the …

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Topics:InsightsITSMBusiness CaseITAMSelf-Service

by Stephen Brunsdon, on 23-Nov-2017 13:14:00

What are the 7 key attributes that high performing organizations share? Learn what they are and how to incorporate them into your own programme as IT in the Park returns …

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Topics:InsightsEventSelf-Service

by Stephen Brunsdon, on 19-Nov-2017 13:19:00

Summertime is here, but there is no sign of a vacation for the IT industry as it continues to develop and cultivate business success. Increased emphasis on customer experience and …

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Topics:WhitepaperTrendsITAMSelf-ServiceUser Experience

by Stephen Brunsdon, on 16-Nov-2017 13:38:00

Tired of low response times and resolution rates, poor communication and service interruptions? There’s no need to get too worked up over it. While it is true that these aspects …

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Topics:Case StudyITILSelf-ServiceCMDB

by Patrice Burnside, on 13-Nov-2017 13:54:00

Looking for opportunities to increase your IT maturity? It's a long-term process, no doubt. But there are plenty of incremental steps you can take to progress your organizational goals. To …

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Topics:Case StudyIT MaturitySelf-Service

by Patrice Burnside, on 08-Nov-2017 14:34:00

Did you know? On average, strategic CIOs earn $167,000 more than functional CIOs.[1] If you're committed to making your IT program more strategic, mature your approach with actionable advice in …

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Topics:InsightsSelf-ServiceITAMSaaSBusiness Case

by Patrice Burnside, on 07-Nov-2017 14:37:00

Better analytics and automation can empower your IT department to tackle issues that have potentially existed for decades. But that doesn’t detract from the sheer complexity of creating a shared-services …

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Topics:How-to GuideService DeskSelf-ServiceKnowledge Management

by Dr Nigel Martin, on 06-Oct-2017 16:18:00

Service Management best practice must deliver tangible business benefits. In the second of our infographics we have highlighted the successes you can achieve with the right service management solution. If …

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Topics:InfographicSelf-ServiceAutomationESMCustomer Satisfaction

by Dr Nigel Martin, on 05-Oct-2017 16:20:00

Service Management best practice must deliver tangible business benefits. In the first of two infographics we have highlighted the successes achieved by a selection of our customers …

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Topics:InfographicCustomer SatisfactionSelf-ServiceService Catalog