by Martin Stewart, on 14-Jun-2019 09:33:00
Everything that happens in your business is managed, right? The way you handle customers so that they have a great experience and come back again. The way you use supply …
Read Storyby Stephen Brunsdon, on 27-Nov-2017 12:49:00
2016 may be winding down for many, but the ITSM industry never stops evolving. With a New Year of continued innovation and development just around the corner, now is the …
Read Storyby Stephen Brunsdon, on 23-Nov-2017 13:14:00
What are the 7 key attributes that high performing organizations share? Learn what they are and how to incorporate them into your own programme as IT in the Park returns …
Read Storyby Stephen Brunsdon, on 19-Nov-2017 13:19:00
Summertime is here, but there is no sign of a vacation for the IT industry as it continues to develop and cultivate business success. Increased emphasis on customer experience and …
Read Storyby Stephen Brunsdon, on 16-Nov-2017 13:38:00
Tired of low response times and resolution rates, poor communication and service interruptions? There’s no need to get too worked up over it. While it is true that these aspects …
Read Storyby Patrice Burnside, on 13-Nov-2017 13:54:00
Looking for opportunities to increase your IT maturity? It's a long-term process, no doubt. But there are plenty of incremental steps you can take to progress your organizational goals. To …
Read Storyby Patrice Burnside, on 08-Nov-2017 14:34:00
Did you know? On average, strategic CIOs earn $167,000 more than functional CIOs.[1] If you're committed to making your IT program more strategic, mature your approach with actionable advice in …
Read Storyby Patrice Burnside, on 07-Nov-2017 14:37:00
Better analytics and automation can empower your IT department to tackle issues that have potentially existed for decades. But that doesn’t detract from the sheer complexity of creating a shared-services …
Read Storyby Dr Nigel Martin, on 06-Oct-2017 16:18:00
Service Management best practice must deliver tangible business benefits. In the second of our infographics we have highlighted the successes you can achieve with the right service management solution. If …
Read Storyby Dr Nigel Martin, on 05-Oct-2017 16:20:00
Service Management best practice must deliver tangible business benefits. In the first of two infographics we have highlighted the successes achieved by a selection of our customers …
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