by Stephen Brunsdon, on 15-Nov-2017 13:51:00
Designing or redesigning a Service Catalog? Prioritize the user experience, and you’re more likely to achieve higher adoption rates and greater ROI from self-service. Follow our five-step guide to creating …
Read Storyby Patrice Burnside, on 01-Nov-2017 14:52:00
Across our LinkedIn community and beyond, we love to share great resources designed specifically to help improve your ITSM program. With 2015 winding down, now's the perfect time to revisit some of …
Read Storyby Dr Nigel Martin, on 19-Oct-2017 15:34:00
It’s a fact that the quality of the Service Catalog can greatly affect the business’s perception of IT. Service Catalog is the means by which we, as IT service providers, …
Read Storyby Dr Nigel Martin, on 05-Oct-2017 16:20:00
Service Management best practice must deliver tangible business benefits. In the first of two infographics we have highlighted the successes achieved by a selection of our customers …
Read Storyby Dr Nigel Martin, on 04-Oct-2017 16:40:00
This week we’re looking at Enterprise Service Management (ESM) once again, this time with a focus on the service domain perspective. A service domain is any business department or team …
Read Storyby Stephen Brunsdon, on 01-Oct-2017 16:45:00
The rise of Enterprise Service Management (ESM) has redefined the future role of IT, placing it at the heart of business transformation and service innovation. Over the coming weeks we’ll …
Read Storyby Martin Stewart, on 17-Sep-2017 17:03:00
Today we have a guest post from George Spalding, VP at Pink Elephant, We’ve all been there. Someone asks, “So what does IT do?” Our answer is, “Nearly everything!” The …
Read Storyby Markos Symeonides, on 12-Sep-2017 17:09:00
Thanks to our very own Jonathan Boyd, Solutions Consultant, for writing this thought provoking article. To discuss how Service Management can become a multichannel service delivery methodology, get in touch …
Read Storyby Markos Symeonides, on 31-Aug-2017 17:29:00
This week, we welcome a guest blogger, Barclay Rae, ITSM mentor and ITSMTV host Right now in the ITSM industry, Service Catalogue is a hot topic. It’s the missing centrepiece in …
Read Storyby Markos Symeonides, on 29-Aug-2017 17:31:00
John Weathington, President of Excellent Management Systems, recently posted a blog entitled IT service catalog best practices: Is not having one key to better IT? In it, he discusses the premise that …
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