by Markos Symeonides, on 10-Sep-2020 15:45:00
A service desk chatbot feeds on data. The more data you feed it, the more it can do—increasing value for customers and reducing costs for IT. Seamless integration into your …
Read Storyby Martin Stewart, on 10-Jul-2020 15:00:00
For most service desk agents, the average day is unpredictable. The phone can ring at any time, about any type of issue. It could be a minor issue. It could be a catastrophic system failure …
Read Storyby Markos Symeonides, on 06-Apr-2020 16:00:00
Like many of you, my organization moved swiftly to transition all employees to WFH across our global business which I am pleased to say went very well thanks to the readiness and …
Read Storyby Stephen Brunsdon, on 15-Nov-2017 13:51:00
Designing or redesigning a Service Catalog? Prioritize the user experience, and you’re more likely to achieve higher adoption rates and greater ROI from self-service. Follow our five-step guide to creating …
Read Storyby Patrice Burnside, on 01-Nov-2017 14:52:00
Across our LinkedIn community and beyond, we love to share great resources designed specifically to help improve your ITSM program. With 2015 winding down, now's the perfect time to revisit some of …
Read Storyby Dr Nigel Martin, on 19-Oct-2017 15:34:00
It’s a fact that the quality of the Service Catalog can greatly affect the business’s perception of IT. Service Catalog is the means by which we, as IT service providers, …
Read Storyby Dr Nigel Martin, on 05-Oct-2017 16:20:00
Service Management best practice must deliver tangible business benefits. In the first of two infographics we have highlighted the successes achieved by a selection of our customers …
Read Storyby Dr Nigel Martin, on 04-Oct-2017 16:40:00
This week we’re looking at Enterprise Service Management (ESM) once again, this time with a focus on the service domain perspective. A service domain is any business department or team …
Read Storyby Martin Stewart, on 01-Oct-2017 16:45:00
Enterprise Service Management is about applying a service-oriented business model to the way your organization works internally. It is an operational architecture, a model, where each service provider within the organization--whether …
Read Storyby Martin Stewart, on 17-Sep-2017 17:03:00
Today we have a guest post from George Spalding, VP at Pink Elephant, We’ve all been there. Someone asks, “So what does IT do?” Our answer is, “Nearly everything!” The …
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