Axios Blog / Service Catalog

by Markos Symeonides, on 08-Feb-2021 13:15:00

A major manufacturer replaces ServiceNow with assyst to create a better service desk. 🕙 4m Customer Profile Multi-billion dollar manufacturer with over 6,000 staff and 100+ sites across 15 countries …

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Topics:ITSMITILSelf-ServiceKnowledge ManagementService CatalogChatbotOmnichannelCustomer Success Story

by Markos Symeonides, on 02-Feb-2021 13:30:00

In 2005, we helped them transform from catalog shopping to pure-play digital business. Today, they're the UK's leading online retail group—and assyst is still helping them innovate. 🕙 3m Customer …

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Topics:ITSMSelf-ServiceKnowledge ManagementService CatalogOmnichannelCustomer Success Story

by Markos Symeonides, on 01-Feb-2021 14:14:39

Worried about regulatory, security and license compliance? Modern ITSM automation enables a state of "continuous compliance"—giving you peace of mind (and more time to create new innovations). 🕙 5m Customer …

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Topics:ComplianceITSMService CatalogCustomer Success StoryContinuous Compliance

by Markos Symeonides, on 10-Sep-2020 15:45:00

A service desk chatbot feeds on data. The more data you feed it, the more it can do—increasing value for customers and reducing costs for IT. Seamless integration into your …

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Topics:ITSMUser ExperienceService CatalogService DeskITIL 4ChatbotOmnichannelROI

by Martin Stewart, on 10-Jul-2020 15:00:00

For most service desk agents, the average day is unpredictable. The phone can ring at any time, about any type of issue. It could be a minor issue. It could be a catastrophic system failure …

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Topics:Knowledge ManagementService CatalogService Deskit customer experienceWell-beingService PortfolioFirefightingPassword Reset

by Markos Symeonides, on 06-Apr-2020 16:00:00

Like many of you, my organization moved swiftly to transition all employees to WFH across our global business which I am pleased to say went very well thanks to the readiness and …

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Topics:Self-ServiceService CatalogIT Service ManagementBusiness Continuity

by Stephen Brunsdon, on 15-Nov-2017 13:51:00

Designing or redesigning a Service Catalog? Prioritize the user experience, and you’re more likely to achieve higher adoption rates and greater ROI from self-service. Follow our five-step guide to creating …

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Topics:User ExperienceHow-to GuideService DeliveryService Catalog

by Patrice Burnside, on 01-Nov-2017 14:52:00

Across our LinkedIn community and beyond, we love to share great resources designed specifically to help improve your ITSM program. With 2015 winding down, now's the perfect time to revisit some of …

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Topics:ESMTrendsWhitepaperService DeliveryService Catalog

by Dr Nigel Martin, on 19-Oct-2017 15:34:00

It’s a fact that the quality of the Service Catalog can greatly affect the business’s perception of IT. Service Catalog is the means by which we, as IT service providers, …

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Topics:ITILWhitepaperService Catalog

by Dr Nigel Martin, on 05-Oct-2017 16:20:00

Service Management best practice must deliver tangible business benefits. In the first of two infographics we have highlighted the successes achieved by a selection of our customers …

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Topics:InfographicSelf-ServiceService CatalogCustomer Satisfaction

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