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Axios Blog / Service Delivery

by Stephen Brunsdon, on 15-Nov-2017 13:51:00

Designing or redesigning a Service Catalog? Prioritize the user experience, and you’re more likely to achieve higher adoption rates and greater ROI from self-service. Follow our five-step guide to creating …

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Topics:How-to GuideService CatalogService DeliveryUser Experience

by Patrice Burnside, on 02-Nov-2017 14:48:00

If there's one thing everyone in the service management community has in common, it's how incredibly busy we are, day in, day out. On the one hand, we are fortunate …

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Topics:PodcastITSMStrategyBusiness CaseService Delivery

by Patrice Burnside, on 01-Nov-2017 14:52:00

Across our LinkedIn community and beyond, we love to share great resources designed specifically to help improve your ITSM program. With 2015 winding down, now's the perfect time to revisit some of …

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Topics:WhitepaperTrendsService CatalogService DeliveryESM