Axios Blog / service request

by Markos Symeonides, on 11-Jun-2020 15:00:00

When your service desk is facing many thousands of incidents and service requests, presenting home workers with a self-service web portal is essential to ensuring your people can get the …

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Topics:Self-ServiceService DeskDigital Workplaceservice requestit portal

by Markos Symeonides, on 22-Aug-2017 09:23:00

IT departments are facing pressures to align their IT services with business needs, develop standardized processes and improve the IT customer experience and IT customer satisfaction, all while keeping costs …

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Topics:ITSMUser ExperienceService DeliveryService CatalogOptimize and automateservice requestSLA

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