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Axios Blog / SIAM

by Stephen Brunsdon, on 04-Dec-2017 11:55:00

Until now, much of our knowledge about Service Integration and Management (SIAM) has been largely theoretical, with few practical use cases to analyse. Our latest case study on Italy’s largest …

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Topics:WhitepapersCase StudySIAMITSMF

by Stephen Brunsdon, on 03-Dec-2017 12:01:00

Strong metrics and customer-driven IT service is one of the key differentiators in an effective ITSM solution. The rise of Service Integration and Management (SIAM) offers your organization a way …

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Topics:PodcastSIAMESMITAM

by Stephen Brunsdon, on 01-Dec-2017 12:14:00

How can your organization revolutionize the way it delivers a service to your customers? Reactionary processes are yesterday’s news. Today, it is all about streamlining the supply chain and building …

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Topics:WhitepapersSIAMSupply Chain

by Stephen Brunsdon, on 30-Nov-2017 12:25:00

Increasing service expectations, automation, budget, business alignment and efficiency: how can your IT organization consolidate these leading ITSM trends into a single end-to-end service management service this year? More importantly, …

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Topics:WhitepapersSIAMESMITAM

by Stephen Brunsdon, on 28-Nov-2017 12:35:00

ITSM trends for 2017 are seemingly endless: CMDB, Software Asset Management (SAM), Service Catalog, automation, knowledge management, customer satisfaction, metrics and SIAM are all on the rise. But which of …

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Topics:TrendsITSMCMDBSIAMUser Experience