Axios Blog / SLA

by Markos Symeonides, on 07-Jul-2020 14:00:00

A chatbot can look after 30% of a service desk's tickets, giving human agents more time to focus on solving the big challenges that make a real difference. When you …

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Topics:Knowledge ManagementService DeskAIChatbotSLAWell-being

by Markos Symeonides, on 22-Aug-2017 09:23:00

IT departments are facing pressures to align their IT services with business needs, develop standardized processes and improve the IT customer experience and IT customer satisfaction, all while keeping costs …

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Topics:ITSMUser ExperienceService DeliveryService CatalogOptimize and automateservice requestSLA

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