Axios Blog

Latest Articles

Social Knowledge Management

Author: Dr Nigel Martin
Published: 23 October 2017

Capture versus Creation

Making IT Collaboration Work

Author: Dr Nigel Martin
Published: 22 October 2017
IT needs to harness social technology with a clear purpose. Enterprise 

How Social IT Management & Multichannel ITSM Improves IT Customer Satisfaction

Author: Markos Symeonides
Published: 09 September 2017

Communication channels – once few, now many – are converging into a “macro system” of IT support to service Business Users across an array of channels, touch points and devices. It’s what we call “Social IT Management.” What we refer to as Social...

Social IT Management: Another Reinvention of IT

Author: Markos Symeonides
Published: 02 September 2017

IT is evolving once again.  We moved from mainframe to PC to web, then to SaaS, and more recently to smaller portable devices such as smartphones and tablets.  IT people are used to facing change - and yet, there has been a recent change that has...

Video: Social Software and IT Service Management, An Expert’s Opinion

Author: Markos Symeonides
Published: 20 August 2017

In an ongoing effort to bring our customers, partners and the industry as a whole, the latest and greatest information on ITSM and ITIL, Axios Systems has taken part in a series of video segments in which ITIL Chief Architect Sharon Taylor answers...

George Spalding of PINK Elephant – Best Practices for Social IT Management

Author: Markos Symeonides
Published: 19 August 2017

A few weeks ago we had the pleasure of sponsoring a webinar presented by George Spalding, Executive Vice President of PINK Elephant.  The session “The Phenomenon of Social Media—How will it Impact your IT Organization ” highlighted the many aspects...

assyst10 Brings Social IT Management to the Enterprise!

Author: Markos Symeonides
Published: 16 August 2017

As social media becomes more engrained into the everyday life of the consumer, it is also becoming more pervasive within the enterprise as a means to capture pertinent data that aligns IT services to business outcomes.  That is why Axios Systems...

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