Axios Blog / Stephen Mann

by Stephen Mann, on 10-Jun-2019 08:00:00

Most modern IT service desk and help desk aspire to improve across all three of “better, faster, cheaper.” But what does your service desk need to do to jump from good to great? There are, of course, many opportunities to improve upon …

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Topics:ITSMService DeskStephen MannEfficiencyITSM.Tools

by Stephen Mann, on 11-Feb-2019 17:44:06

We often struggle in life because someone assumes that we know more than we do. Or because we’re “late to the party,” when we have to join in with everyone …

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Topics:ITSMESMStephen MannBlog

by Patrice Burnside, on 29-Oct-2017 15:02:00

There are lots of things you can control about Enterprise Service Management (ESM): the definitions of SLAs, the way your CMBD is configured, the types of processes you choose to automate, etc. But the one thing you can't control, …

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Topics:ESMCMDBWhitepaperStephen Mann

by Patrice Burnside, on 27-Oct-2017 15:12:00

If you haven't yet seen it, there's still time to download your free copy of the latest Enterprise Service Management (ESM) resource, which features ideas on how to approach the human side of …

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Topics:ESMWhitepaperStephen Mann

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