Axios Blog

Latest Articles

Are you customer-obsessed? Find out how IT service will revolutionize your business

Author: Stephen Brunsdon
Published: 12 November 2017

                                                                                               Effective service delivery puts the customer first. In adopting this approach, your organization can transform IT from its traditional tech-support...

Download the service management beyond IT podcasts

Author: Patrice Burnside
Published: 05 November 2017

As an IT champion, you're no doubt skilled at multitasking and always looking for ways to improve your knowledge of the fast-moving field of service management. That's why we've produced two podcasts focused on service management beyond IT. This is...

4 podcasts + PDFs to help improve your ITSM strategy

Author: Patrice Burnside
Published: 02 November 2017

If there's one thing everyone in the service management community has in common, it's how incredibly busy we are, day in, day out. On the one hand, we are fortunate to enjoy a virtually endless amount of opportunity to optimize business processes....

Choosing the right words for service management

Author: Patrice Burnside
Published: 28 October 2017
Looking to introduce Enterprise Service Management (ESM) to the masses? Better be sure your first words aren't misinterpreted as 'blah, blah, blah'...
Categories: ESM, Whitepaper, Strategy

Enterprise Service Management - The opportunity for IT

Author: Martin Stewart
Published: 02 October 2017
To continue with the theme of Enterprise Service Managemen t (ESM), this week we look at the opportunities it presents to IT.

 The IT department is a center for service management excellence within the business. IT is the most complex service...

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