by Stephen Brunsdon, on 12-Nov-2017 13:57:00
Effective service delivery puts the customer first. In adopting this approach, your organization can transform IT from its traditional tech-support origins to a service catalyst capable of accelerating business performance. This strategy revolutionizes the role of …
Read Storyby Patrice Burnside, on 05-Nov-2017 14:40:00
As an IT champion, you're no doubt skilled at multitasking and always looking for ways to improve your knowledge of the fast-moving field of service management. That's why we've produced …
Read Storyby Patrice Burnside, on 02-Nov-2017 14:48:00
If there's one thing everyone in the service management community has in common, it's how incredibly busy we are, day in, day out. On the one hand, we are fortunate …
Read Storyby Patrice Burnside, on 28-Oct-2017 15:10:00
Looking to introduce Enterprise Service Management (ESM) to the masses? Better be sure your first words aren't misinterpreted as 'blah, blah, blah'... Of course, communication is as much about context …
Read Storyby Martin Stewart, on 02-Oct-2017 16:42:00
To continue with the theme of Enterprise Service Management (ESM), this week we look at the opportunities it presents to IT. The IT department is a center for service management …
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