Effective service delivery puts the customer first. In adopting this approach, your organization can transform IT from its traditional tech-support...
Are you customer-obsessed? Find out how IT service will revolutionize your business
Author:
Stephen Brunsdon
Published:
12 November 2017
Download the service management beyond IT podcasts
Author:
Patrice Burnside
Published:
05 November 2017
As an IT champion, you're no doubt skilled at multitasking and always looking for ways to improve your knowledge of the fast-moving field of service management. That's why we've produced two podcasts focused on service management beyond IT. This is...
4 podcasts + PDFs to help improve your ITSM strategy
Author:
Patrice Burnside
Published:
02 November 2017
If there's one thing everyone in the service management community has in common, it's how incredibly busy we are, day in, day out. On the one hand, we are fortunate to enjoy a virtually endless amount of opportunity to optimize business processes....
Looking to introduce Enterprise Service Management (ESM) to the masses? Better be sure your first words aren't misinterpreted as 'blah, blah, blah'...
Enterprise Service Management - The opportunity for IT
Author:
Martin Stewart
Published:
02 October 2017
To continue with the theme of Enterprise Service Managemen
t (ESM), this week we look at the opportunities it presents to IT.
The IT department is a center for service management excellence within the business. IT is the most complex service...