Axios Blog / Tools

by Markos Symeonides, on 09-Dec-2020 14:00:00

Get free access to this Gartner report: Leverage 4 Domains of AITSM to Evolve ITSM Tools and Practices — for a limited time only. 🕙 3m What is AITSM? Initially, …

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Topics:ITSMService DeskAutomationToolsITSM PlatformOnboardingAITSM

by Markos Symeonides, on 07-Dec-2020 14:00:00

5 steps to delivering a great on-boarding experience, made simple with modern service management technology 🕙 5m Employee Onboarding is a Key Part of the Overall Employee Experience 45% of …

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Topics:ITSMESMToolsITSM PlatformOnboardingHR

by Markos Symeonides, on 25-Nov-2020 15:49:06

At Axios Systems we’re seeing growing demand from ServiceNow customers who’ve been burned by application overheads and unexpected price-hikes. Now they want technology that works, without the headaches. 🕙 3m …

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Topics:ITSMToolsAlternative to ServiceNowITSM PlatformTechnologyServiceNow

by Martin Stewart, on 02-Jul-2020 15:38:57

A successful Knowledge Management initiative relies on knowledge sharing. Knowledge sharing relies on employee mindset (willingness to share their knowledge) and behavior (remembering to capture it at an appropriate moment) …

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Topics:ITSMKnowledge ManagementsoftwareToolsOrganizational Change Management

by Markos Symeonides, on 26-Jun-2020 15:00:00

This is article 8 in a series of 8. Read article 1 in the series here. The Challenge Technology is key to providing better IT support in large organizations, yet many service desks suffer from …

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Topics:ITSMChallengesService DeskAutomationInformation and technologysoftwareTools

by Martin Stewart, on 14-Nov-2018 17:11:11

In software development, technical debt is the future cost of picking an easy solution now over a better one that takes more time and effort to build. It’s about getting …

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Topics:ITSMAnalystReplacementToolsProcurement

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