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Axios blog

Axios Blog

Latest Articles

Is 2017 the time for service unification?

Author: Stephen Brunsdon
Published: 29 November 2017

After almost 30 years of evolution in service management we appear at last to be on the precipice of revolution.

Categories: Insights, Trends, ITIL

7 in ’17: the key ITSM goals and challenges this year

Author: Stephen Brunsdon
Published: 28 November 2017

ITSM trends for 2017 are seemingly endless: CMDB, Software Asset Management (SAM), Service Catalog, automation, knowledge management, customer satisfaction, metrics and SIAM are all on the rise. But which of the “7 in ‘17” should your...

ITSM digest: 4 trending topics from last month

Author: Stephen Brunsdon
Published: 19 November 2017

Summertime is here, but there is no sign of a vacation for the IT industry as it continues to develop and cultivate business success. Increased emphasis on customer experience and advances in ITAM and ITSM integration have been the biggest trends of...

Reflecting on ITSM trends from 2006 - 2016

Author: Patrice Burnside
Published: 04 November 2017

The dramatic growth of service management driven by software-as-a-service (SaaS) has been one of the most exciting IT trends to observe in recent years.

Warm up your 2016 ITSM strategy with research from Axios, Deloitte and others

Author: Patrice Burnside
Published: 03 November 2017

Process optimization: this is the top opportunity for improving service management in 2016, according to more than 100 service management experts who participated in our research.

The best service management resources of 2015

Author: Patrice Burnside
Published: 01 November 2017

Across our LinkedIn community and beyond, we love to share great resources designed specifically to help improve your ITSM program. 

The 5 Big Strategic ITSM Challenges for 2015 - CHALLENGE #5: The Enterprise Internet of Things

Author: Dr Nigel Martin
Published: 14 October 2017

In our final blog post on the theme of the 5 big strategic ITSM challenges for 2015, we take a look at the Enterprise Internet of Things.

The 5 Big Strategic ITSM Challenges for 2015 - CHALLENGE #4: Enterprise Service Management

Author: Dr Nigel Martin
Published: 13 October 2017

Enterprise Service Management will be one of the 5 big strategic ITSM challenges for 2015.

The 5 Big Strategic ITSM Challenges for 2015 - CHALLENGE #3: Improving the end user experience

Author: Dr Nigel Martin
Published: 12 October 2017
This week, still on the theme of the 5 big strategic ITSM challenges for 2015, we focus on improving the end user experience.

The 5 Big Strategic ITSM Challenges for 2015 - CHALLENGE #2: Business-IT convergence

Author: Dr Nigel Martin
Published: 11 October 2017
Continuing the theme of the 5 big strategic ITSM challenges for 2015 , this week, we take a look at business-IT  converg ence.

Latest 5 articles