Axios Blog / Trends

by Martin Stewart, on 09-Oct-2019 11:12:08

AI was definitely the main theme at this year’s Microsoft Future Decoded event in London’s Docklands, with plenty of discussion around how organizations should approach the application of AI—but also …

Read Story
Topics:TrendsStrategyAutomationAIChatbot

by Stephen Brunsdon, on 29-Nov-2017 12:30:00

After almost 30 years of evolution in service management we appear at last to be on the precipice of revolution. With competing pressures on CIOs to deliver greater efficiencies, business …

Read Story
Topics:TrendsITILInsights

by Stephen Brunsdon, on 28-Nov-2017 12:35:00

ITSM trends for 2017 are seemingly endless: CMDB, Software Asset Management (SAM), Service Catalog, automation, knowledge management, customer satisfaction, metrics and SIAM are all on the rise. But which of …

Read Story
Topics:ITSMSIAMTrendsCMDBUser Experience

by Stephen Brunsdon, on 19-Nov-2017 13:19:00

Summertime is here, but there is no sign of a vacation for the IT industry as it continues to develop and cultivate business success. Increased emphasis on customer experience and …

Read Story
Topics:ITAMTrendsUser ExperienceSelf-ServiceWhitepaper

by Patrice Burnside, on 04-Nov-2017 14:42:00

The dramatic growth of service management driven by software-as-a-service (SaaS) has been one of the most exciting IT trends to observe in recent years. That topic features among the key service …

Read Story
Topics:TrendsWhitepaperSaaSReplacement

by Patrice Burnside, on 03-Nov-2017 14:44:00

Process optimization: this is the top opportunity for improving service management in 2016, according to more than 100 service management experts who participated in our research. Do your goals resonate with …

Read Story
Topics:TrendsWhitepaperProcess Optimization

by Patrice Burnside, on 01-Nov-2017 14:52:00

Across our LinkedIn community and beyond, we love to share great resources designed specifically to help improve your ITSM program. With 2015 winding down, now's the perfect time to revisit some of …

Read Story
Topics:ESMTrendsWhitepaperService DeliveryService Catalog

by Dr Nigel Martin, on 14-Oct-2017 15:55:00

In our final blog post on the theme of the 5 big strategic ITSM challenges for 2015, we take a look at the Enterprise Internet of Things. The Internet of …

Read Story
Topics:TrendsWhitepaperBriefing PaperInternet of Things

by Dr Nigel Martin, on 13-Oct-2017 15:59:00

Enterprise Service Management will be one of the 5 big strategic ITSM challenges for 2015. IT isn’t the only service provider to the business. HR, Facilities Management, Procurement, Administration, Legal and …

Read Story
Topics:ESMTrendsWhitepaperBriefing Paper

by Dr Nigel Martin, on 12-Oct-2017 16:02:00

This week, still on the theme of the 5 big strategic ITSM challenges for 2015, we focus on improving the end user experience. Customer satisfaction is the key to building …

Read Story
Topics:TrendsUser ExperienceWhitepaperBriefing Paper

Welcome to the Axios Blog

Stay in the Loop with the Latest News and Insights.

Subscribe to Updates