After almost 30 years of evolution in service management we appear at last to be on the precipice of revolution.
ITSM trends for 2017 are seemingly endless: CMDB, Software Asset Management (SAM), Service Catalog, automation, knowledge management, customer satisfaction, metrics and SIAM are all on the rise. But which of the “7 in ‘17” should your...
Summertime is here, but there is no sign of a vacation for the IT industry as it continues to develop and cultivate business success. Increased emphasis on customer experience and advances in ITAM and ITSM integration have been the biggest trends of...
The dramatic growth of service management driven by software-as-a-service (SaaS) has been one of the most exciting IT trends to observe in recent years.
Process optimization: this is the top opportunity for improving service management in 2016, according to more than 100 service management experts who participated in our research.
Across our LinkedIn community and beyond, we love to share great resources designed specifically to help improve your ITSM program.
In our final blog post on the theme of the 5 big strategic ITSM challenges for 2015, we take a look at the Enterprise Internet of Things.
Enterprise Service Management will be one of the 5 big strategic ITSM challenges for 2015.