Axios Blog / Trends

by Dr Nigel Martin, on 10-Oct-2017 16:08:00

Over the coming weeks we’ll be looking at the 5 big strategic ITSM challenges for 2015. This week, we ask ‘How can central IT stay relevant to the business?’ Staying …

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Topics:ITSMTrendsWhitepaperBriefing Paper

by Dr Nigel Martin, on 09-Oct-2017 16:11:00

How technology, business and consumer mega-trends are impacting service management in 2015 Digitalization is creating major changes in the world of business today. Business models are changing. IT customer expectations …

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Topics:ITSMTrendsWhitepaperBriefing Paper

by Martin Stewart, on 24-Sep-2017 16:56:00

Trend number seven in our series of blog posts on the top seven ITSM trends for 2014 is Knowledge Management. Knowledge is the lifeblood of an organization and one of the …

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Topics:TrendsWhitepaperKnowledge Management

by Martin Stewart, on 23-Sep-2017 16:57:00

Trend number six in our series of blog posts on the top seven ITSM trends for 2014 is Big Data and Analytics. Big data is characterized by three attributes – volume, …

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Topics:TrendsWhitepaper

by Martin Stewart, on 22-Sep-2017 16:58:00

Trend number five in our series of blog posts on the top seven ITSM trends for 2014 is Shadow IT and IT as a service broker. Just as Bring Your Own …

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Topics:TrendsWhitepaper

by Martin Stewart, on 21-Sep-2017 16:59:00

Trend number four in our series of blog posts on the top seven ITSM trends for 2014 is BYOD becomes BYOT. As private ownership of laptops, tablets and smartphones continues …

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Topics:TrendsWhitepaper

by Martin Stewart, on 20-Sep-2017 17:00:00

Trend number three in our series of blog posts on the top seven ITSM trends for 2014 is Omnichannel IT Support. When consumers are looking to buy products or services, …

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Topics:TrendsWhitepaper

by Martin Stewart, on 19-Sep-2017 17:01:00

Trend number two in our series of blog posts on the top seven ITSM trends for 2014 is End User Experience (EUX). Although conversations around needs, demands and service levels usually …

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Topics:TrendsUser ExperienceWhitepaper

by Martin Stewart, on 18-Sep-2017 17:01:00

For the next seven weeks, we’ll be looking at the top 7 trends impacting ITSM in 2014 (and beyond). This week, we look at Business-IT Fusion. IT has been talking about …

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Topics:ESMTrendsWhitepaper

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