Axios Blog

Latest Articles

ITSM Whitepapers: overcoming ITSM headaches in 2017

Author: Stephen Brunsdon
Published: 02 December 2017

Our collection of informative whitepapers provide clarity on the ways you can combat some of the leading ITSM challenges facing the industry this year. In following these practices, organizations can better deliver service excellence while aligning...

The 7 steps crucial to achieving higher IT Maturity (and how to get over them)

Author: Stephen Brunsdon
Published: 22 November 2017

For IT, it is both the best and worst of times; the perfect opportunity and the perfect storm. Just at the time when technology has become the most critical to running, growing and transforming businesses, IT departments are collapsing under the...

Categories: ITSM, Whitepaper, Upgrades

The 5 upgrade headaches (5 of 5): Version incompatibility and multi-stage upgrades

Author: Martin Stewart
Published: 30 September 2017
Continuing the theme of upgrade headaches this week we look at the impact of multi-stage upgrades.
 
Enterprise IT solutions are a means to an end: delivering automation, efficiency savings and innovation to organizations. During peak...
Categories: ITSM, Whitepaper, Upgrades

The 5 upgrade headaches (4 of 5): Too little, too late

Author: Martin Stewart
Published: 29 September 2017
Continuing the theme of upgrade headaches this week we look at the impact of vendor roadmaps and what drives them.
 
In an increasingly turbulent business environment, change is the only constant. Changes in market demands force...
Categories: ITSM, Whitepaper, Upgrades

The 5 upgrade headaches (3 of 5): Withdrawn support and solution sun-setting

Author: Dr Nigel Martin
Published: 28 September 2017
Continuing the theme of upgrade headaches this week we look at the impact of vendors withdrawing application support and sun-setting their solutions.
 
In recent years, the economic situation and the consolidation of the ITSM software...
Categories: ITSM, Whitepaper, Upgrades

The 5 upgrade headaches (2 of 5): Migrating customizations and integrations

Author: Dr Nigel Martin
Published: 27 September 2017
Continuing the theme of upgrade headaches this week we look at the impact of customization and integrations.
 
Every organization is different and it is common for organizations to have unique requirements for their Service Desk and ITSM...
Categories: ITSM, Whitepaper, Upgrades

The 5 upgrade headaches (1 of 5): Application complexity

Author: Stephen Brunsdon
Published: 26 September 2017
For the next 5 weeks we’ll be looking at the 5 key issues that cause application upgrade headaches and some strategies for how you can avoid the pain. This week, we look at application complexity.
 
Many IT Service Desk and IT Service...
Categories: ITSM, Whitepaper, Upgrades

Whitepaper: The 5 ITSM solution upgrade headaches…and how to avoid them

Author: Martin Stewart
Published: 25 September 2017
Enterprise applications of all types should deliver strategic value to the business, not drain resources through heavy application management overheads. Upgrades are necessary to get access to the latest technology you need to support the...
Categories: Whitepaper, Upgrades

The 5 Upgrade Headaches – Headache #5: Application Complexity

Author: Markos Symeonides
Published: 22 August 2017

This is the first in a six part series in which Axios Systems’s EVP Markos Symeonides discusses the top five headaches IT managers face when upgrading their ITSM solution.

Categories: ITSM, Whitepaper, Upgrades

The 5 Upgrade Headaches – Headache #4: Migration Customizations and Integrations

Author: Markos Symeonides
Published: 22 August 2017

This is the third in a six part series in which Axios Systems’s EVP Markos Symeonides discusses the top five headaches IT managers face when upgrading their ITSM solution.

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