Axios Blog

Latest Articles

7 in ’17: the key ITSM goals and challenges this year

Author: Stephen Brunsdon
Published: 28 November 2017

ITSM trends for 2017 are seemingly endless: CMDB, Software Asset Management (SAM), Service Catalog, automation, knowledge management, customer satisfaction, metrics and SIAM are all on the rise. But which of the “7 in ‘17” should your...

What are you doing to enhance the IT service experience?

Author: Stephen Brunsdon
Published: 25 November 2017

Understanding the needs of your customers is part and parcel of making an organization successful. Identifying what customers need and why they need it is key to delivering good IT service experience. But do you know how they want to utilize...

Strengthen your business with effective customer experience

Author: Stephen Brunsdon
Published: 20 November 2017

World-class customer experience is critical to any business. Meet the customers’ demands and you are likely to retain them. Fail to do so and you may lose them to competitors.

ITSM digest: 4 trending topics from last month

Author: Stephen Brunsdon
Published: 19 November 2017

Summertime is here, but there is no sign of a vacation for the IT industry as it continues to develop and cultivate business success. Increased emphasis on customer experience and advances in ITAM and ITSM integration have been the biggest trends of...

Sharing knowledge and boosting customer experience: Next stop, peer-to-peer?

Author: Stephen Brunsdon
Published: 18 November 2017

How equipped is your organization to reflect a knowledge-sharing culture in IT support? It is an intriguing question when considering when to adopt a peer-to-peer support strategy, and one that doesn’t always have a clear cut answer.

5 actions you should take today to improve IT customer feedback

Author: Stephen Brunsdon
Published: 17 November 2017
Service delivery should be seamless, right? But things don’t always work that way. For this reason, we need to talk about customer feedback — and why the industry often fails to get it right. Perhaps more importantly, however, we need to talk about...

5-step guide to greater ROI and Service Catalog usability

Author: Stephen Brunsdon
Published: 15 November 2017

Designing or redesigning a Service Catalog?

How to improve the IT customer experience

Author: Martin Stewart
Published: 14 November 2017

A legacy technology-oriented mindset still prevails in many IT departments.

Improving ITSM by leveraging user feedback

Author: Dr Nigel Martin
Published: 20 October 2017
2015 has become a defining moment for CIOs. Research such as Deloitte’s recent  CIO study has highlighted that the time has come for CIOs to decide if they are going to focus on their existing core IT systems or rise to the challenge of...

The 5 Big Strategic ITSM Challenges for 2015 - CHALLENGE #3: Improving the end user experience

Author: Dr Nigel Martin
Published: 12 October 2017
This week, still on the theme of the 5 big strategic ITSM challenges for 2015, we focus on improving the end user experience.

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