Axios Blog / User Experience

by Dr Nigel Martin, on 03-Oct-2017 16:41:00

This week we continue the theme of Enterprise Service Management, focusing on the end user perspective. To understand one of the main benefits of Enterprise Service Management it is important …

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Topics:ESMUser ExperienceWhitepaper

by Martin Stewart, on 19-Sep-2017 17:01:00

Trend number two in our series of blog posts on the top seven ITSM trends for 2014 is End User Experience (EUX). Although conversations around needs, demands and service levels usually …

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Topics:TrendsUser ExperienceWhitepaper

by Markos Symeonides, on 09-Sep-2017 17:22:00

Communication channels – once few, now many – are converging into a “macro system” of IT support to service Business Users across an array of channels, touch points and devices …

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Topics:ITSMUser ExperienceInsightsSocial IT Management

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