It’s hard to ignore the plight of modern-day IT, particularly among large global organizations. The surge in security breaches, license infringements and malware affecting businesses has been well-documented in the press, but how much can you do to...

Have you started writing an IT business case? Or have you already produced a business case for IT innovation, but want to ensure you've covered all your bases?

In my previous post on Service Catalogs, I outlined why having one is important and what elements should feature in a good one.  In this post, I will outline some of the common challenges associated with implementing a Service Catalog and outline 5...

IT departments are facing new pressures to align their services with business needs, develop standardized processes and improve internal customer satisfaction, all while keeping costs low.  Arguably one of the best ways to achieve this is through a...

In an ongoing effort to bring our customers, partners and the industry as a whole, the latest and greatest information on ITSM and ITIL, Axios Systems has taken part in a series of video segments in which ITIL Chief Architect Sharon Taylor answers...