It’s hard to ignore the plight of modern-day IT, particularly among large global organizations. The surge in security breaches, license infringements and malware affecting businesses has been well-documented in the press, but how much can you do to...
Protect your IT systems from cyber-crime by adopting an integrated ITSM-ITAM solution
Author:
Stephen Brunsdon
Published:
07 December 2017
It may come as a surprise to you that despite global IT spending lying at a staggering $3.4 trillion USD, more than half of projects across organizations fail1. Building an effective IT business case can align a project with the actual business...
One of the most important constants of the ITSM market is evolution. As a heavily dynamic industry, IT relies on forecasts, trends and research statistics to ensure customer requirements are met.
Because the market moves so quickly from one month...
Have you started writing an IT business case? Or have you already produced a business case for IT innovation, but want to ensure you've covered all your bases?
Service Catalog Implementation Challenges and How to Avoid Them
Author:
Markos Symeonides
Published:
22 August 2017
In my previous post on Service Catalogs, I outlined why having one is important and what elements should feature in a good one. In this post, I will outline some of the common challenges associated with implementing a Service Catalog and outline 5...
What Is a Service Catalog? – A Quick Reference Guide
Author:
Markos Symeonides
Published:
22 August 2017
IT departments are facing new pressures to align their services with business needs, develop standardized processes and improve internal customer satisfaction, all while keeping costs low. Arguably one of the best ways to achieve this is through a...
Video: Social Software and IT Service Management, An Expert’s Opinion
Author:
Markos Symeonides
Published:
20 August 2017
In an ongoing effort to bring our customers, partners and the industry as a whole, the latest and greatest information on ITSM and ITIL, Axios Systems has taken part in a series of video segments in which ITIL Chief Architect Sharon Taylor answers...