by Stephen Brunsdon, on 17-Nov-2017 13:32:00
Service delivery should be seamless, right? But things don’t always work that way. For this reason, we need to talk about customer feedback — and why the industry often fails …
Read Storyby Dr Nigel Martin, on 20-Oct-2017 15:32:00
2015 has become a defining moment for CIOs. Research such as Deloitte’s recent CIO study has highlighted that the time has come for CIOs to decide if they are going to …
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IT Service Management
IT Operations Management
