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Axios Blog / Voice of User

by Stephen Brunsdon, on 17-Nov-2017 13:32:00

Service delivery should be seamless, right? But things don’t always work that way. For this reason, we need to talk about customer feedback — and why the industry often fails …

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Topics:How-to GuideUser ExperienceVoice of User

by Dr Nigel Martin, on 20-Oct-2017 15:32:00

2015 has become a defining moment for CIOs. Research such as Deloitte’s recent  CIO study has highlighted that the time has come for CIOs to decide if they are going to …

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Topics:How-to GuideUser ExperienceVoice of User