A few days ago I came across an article called “Your ITSM program on the second half of the chess board: Are you ready?” written by Harvey Koeppel, Vice Chairman of the World BPO/ITO Forum. It’s something of a cryptic title, but the point of the...

It’s interesting that only about 30% of people who sign up for one of our ITSM webinars actually attend the event. Why? IT people are just too busy. We’ve all been there – making an effort to set aside some time. But when the time comes there’s...