A few days ago I came across an article called “Your ITSM program on the second half of the chess board: Are you ready?” written by Harvey Koeppel, Vice Chairman of the World BPO/ITO Forum. It’s something of a cryptic title, but the point of the...
How is IT going to deal with an unpredictable future?
Author:
Martin Stewart
Published:
14 September 2017
It’s interesting that only about 30% of people who sign up for one of our ITSM webinars actually attend the event. Why? IT people are just too busy. We’ve all been there – making an effort to set aside some time. But when the time comes there’s...
Will Moving IT to a Service-Centric Mindset Really Make Business Users Happy?
Author:
Markos Symeonides
Published:
11 September 2017
This week, we have a guest blog post from George Spalding, Executive VP at Pink Elephant.
Will Moving IT to a Service-Centric Mindset Really Make Business Users Happy? Well…the short answer is…Yes. The longer answer is…Probably…It...
This week, we have a guest blog post from George Spalding, Executive VP at Pink Elephant.