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Axios blog

Axios Blog

Latest Articles

How is IT going to deal with an unpredictable future?

Author: Martin Stewart
Published: 14 September 2017

A few days ago I came across an article called Your ITSM program on the second half of the chess board: Are you ready? written by Harvey Koeppel, Vice Chairman of the World BPO/ITO Forum. It’s something of a cryptic title, but the point of the...

Categories: Insights, webinar, ITSM

Breaking the ITSM fire-fighting loop

Author: Markos Symeonides
Published: 13 September 2017

It’s interesting that only about 30% of people who sign up for one of our ITSM webinars actually attend the event. Why? IT people are just too busy. We’ve all been there – making an effort to set aside some time. But when the time comes there’s...

Categories: Insights, webinar, ITSM

Will Moving IT to a Service-Centric Mindset Really Make Business Users Happy?

Author: Markos Symeonides
Published: 11 September 2017
This week, we have a guest blog post from George Spalding, Executive VP at Pink Elephant. 
 
Will Moving IT to a Service-Centric Mindset Really Make Business Users Happy? Well…the short answer is…Yes.  The longer answer is…Probably…It...

The ROI of IT Service Management

Author: George Spalding
Published: 07 September 2017

This week, we have a guest blog post from George Spalding, Executive VP at Pink Elephant. 

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