by Martin Stewart, on 13-May-2019 15:02:06
IT service management (ITSM) and IT operations management (ITOM) are two essential parts of the IT value chain. IT infrastructure and operations (I&O), looked after by IT operations, is the …
Read Storyby Martin Stewart, on 14-Sep-2017 17:06:00
A few days ago I came across an article called “Your ITSM program on the second half of the chess board: Are you ready?” written by Harvey Koeppel, Vice Chairman of the …
Read Storyby Markos Symeonides, on 13-Sep-2017 17:08:00
It’s interesting that only about 30% of people who sign up for one of our ITSM webinars actually attend the event. Why? IT people are just too busy. We’ve all …
Read Storyby Markos Symeonides, on 11-Sep-2017 17:10:00
This week, we have a guest blog post from George Spalding, Executive VP at Pink Elephant. Will Moving IT to a Service-Centric Mindset Really Make Business Users Happy? Well…the short …
Read Storyby George Spalding, on 07-Sep-2017 17:24:00
This week, we have a guest blog post from George Spalding, Executive VP at Pink Elephant. It’s been a year or so since my last webinar with Axios Systems. In that …
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