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Axios Blog / Whitepaper

by Stephen Brunsdon, on 22-Nov-2017 13:14:00

For IT, it is both the best and worst of times; the perfect opportunity and the perfect storm. Just at the time when technology has become the most critical to …

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Topics:WhitepaperUpgradesITSM

by Stephen Brunsdon, on 19-Nov-2017 13:19:00

Summertime is here, but there is no sign of a vacation for the IT industry as it continues to develop and cultivate business success. Increased emphasis on customer experience and …

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Topics:WhitepaperTrendsITAMSelf-ServiceUser Experience

by Stephen Brunsdon, on 18-Nov-2017 13:28:00

How equipped is your organization to reflect a knowledge-sharing culture in IT support? It is an intriguing question when considering when to adopt a peer-to-peer support strategy, and one that …

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Topics:WhitepaperKnowledge ManagementUser Experience

by Martin Stewart, on 14-Nov-2017 13:53:00

A legacy technology-oriented mindset still prevails in many IT departments. Ultimately, however, IT must understand emerging end user contexts and expectations – defined by work pressures and heavily influenced by …

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Topics:WhitepaperUser Experience

by Patrice Burnside, on 10-Nov-2017 14:23:00

If you don’t optimize your IT asset portfolio today, will your organization still exist tomorrow? An estimated four in five organizations have suffered a recent data security breach, with more …

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Topics:WhitepaperPodcastITAMITSM

by Patrice Burnside, on 09-Nov-2017 14:26:00

Have you started writing an IT business case? Or have you already produced a business case for IT innovation, but want to ensure you've covered all your bases? Building an …

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Topics:WhitepaperHow-to GuideVideoBusiness CaseGeorge Spalding

by Jonathan Boyd, on 06-Nov-2017 14:39:00

Many of us in the IT industry face an age-old issue with producing reporting that actually promotes and enables success from a tidal wave of data: it’s all relevant, yes, …

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Topics:WhitepaperReportingITSM

by Patrice Burnside, on 05-Nov-2017 14:40:00

As an IT champion, you're no doubt skilled at multitasking and always looking for ways to improve your knowledge of the fast-moving field of service management. That's why we've produced …

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Topics:PodcastWhitepaperESMStrategyITAM

by Patrice Burnside, on 04-Nov-2017 14:42:00

The dramatic growth of service management driven by software-as-a-service (SaaS) has been one of the most exciting IT trends to observe in recent years. That topic features among the key service …

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Topics:WhitepaperTrendsReplacementSaaS

by Patrice Burnside, on 03-Nov-2017 14:44:00

Process optimization: this is the top opportunity for improving service management in 2016, according to more than 100 service management experts who participated in our research. Do your goals resonate with …

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Topics:WhitepaperTrendsProcess Optimization