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Axios Blog / Whitepapers

by Stephen Brunsdon, on 05-Dec-2017 12:30:00

In the face of growing security risks within the IT industry, how can your organization ensure it effectively manages assets across the business? The consequences of inefficient processes, limited focus …

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Topics:WhitepapersITAMIT SecurityCMDB

by Stephen Brunsdon, on 04-Dec-2017 11:55:00

Until now, much of our knowledge about Service Integration and Management (SIAM) has been largely theoretical, with few practical use cases to analyse. Our latest case study on Italy’s largest …

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Topics:WhitepapersCase StudySIAMITSMF

by Stephen Brunsdon, on 02-Dec-2017 12:22:00

Our collection of informative whitepapers provide clarity on the ways you can combat some of the leading ITSM challenges facing the industry this year. In following these practices, organizations can …

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Topics:WhitepapersBusiness CaseMigrationIT MaturityUpgrades

by Stephen Brunsdon, on 01-Dec-2017 12:14:00

How can your organization revolutionize the way it delivers a service to your customers? Reactionary processes are yesterday’s news. Today, it is all about streamlining the supply chain and building …

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Topics:WhitepapersSIAMSupply Chain

by Stephen Brunsdon, on 30-Nov-2017 12:25:00

Increasing service expectations, automation, budget, business alignment and efficiency: how can your IT organization consolidate these leading ITSM trends into a single end-to-end service management service this year? More importantly, …

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Topics:WhitepapersSIAMESMITAM

by Stephen Brunsdon, on 25-Nov-2017 12:53:00

Understanding the needs of your customers is part and parcel of making an organization successful. Identifying what customers need and why they need it is key to delivering good IT service experience. But do …

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Topics:WhitepapersUser ExperienceITSM

by Stephen Brunsdon, on 20-Nov-2017 13:19:00

World-class customer experience is critical to any business. Meet the customers’ demands and you are likely to retain them. Fail to do so and you may lose them to competitors …

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Topics:WhitepapersPodcastUser Experience